BBB Business Review

BBB Accredited Business since 11/30/2003

(800) 689-6148View Additional Phone Numbers2 N Cascade Ave #1100, Colorado SpringsCO 80903-1630 Send email to CityStar.comView Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


CityStar maintains 300 city directory sites that get 15 million hits a month. It's promoted on TV, radio, print, billboards and on the Web. Thousands of websites link to CityStar, and it has top rankings in search engines for thousands of keywords.

BBB Accreditation

A BBB Accredited Business since 11/30/2003

BBB has determined that meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised's rating include:

  • Length of time business has been operating.
  • No complaints filed with BBB.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Industry Comparison| Chart

Internet Marketing & Advertising

Additional Information

BBB file opened: 06/03/1997Business started: 12/19/1996
Type of Entity


Incorporated: December 1999, CO

Contact Information
Principal: Mr. Artie Romero (President)
Business Category

Internet Marketing & Advertising

Products & Services

CityStar carries no paid advertising. It provides various types of directory listings including a screenshot and a link to the client's business website for an affordable monthly or one-time, flat rate fee.

Hours of Operation
Mon: 08:00 AM to 07:00 PMTue: 08:00 AM to 07:00 PMWed: 08:00 AM to 07:00 PMThu: 08:00 AM to 07:00 PMFri: 08:00 AM to 07:00 PMSat: 08:00 AM to 04:00 PMSun: 11:00 AM to 04:00 PM
Refund and Exchange Policy

All listings may be changed or cancelled at any time. Monthly listings may be cancelled at any time, and prepayments for unused full months will be refunded. CityStar does not offer pro-rated refunds for partial months. Perma Listings, sold for a one-time, flat rate fee, are maintained in perpetuity or until cancelled, and are not refundable.

Service Area

Worldwide in 21 countries

Alternate Business Names
CityStar Group Inc

Photos & Videos


Select a thumbnail below to view the full-size image.

4 Photos

Map & Directions

Map & Directions

Address for

2 N Cascade Ave #1100

Colorado Springs, CO 80903-1630

To | From


1 Locations

  • 2 N Cascade Ave #1100 

    Colorado Springs, CO 80903-1630(719) 471-9251
    (800) 689-6148
    (213) 985-1845
    (773) 599-1460
    (646) 257-5845
    (800) 689-6148

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southern Colorado. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

* is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


Additional Phone Numbers

  • (719) 471-9251 (Disconnected)
  • (800) 689-6148
  • (213) 985-1845
  • (773) 599-1460
  • (646) 257-5845

Additional Web Addresses


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Beginning August 1, 2013, the BBB of Southern Colorado began publishing complaint details for any written or electronic complaint received AFTER October 20, 2012.


Industry Tips for Internet Marketing & Advertising


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.


About BBB Business Review Content and Services

Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.