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Southern Colorado

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Hotel Elegante Conference and Event Center

(719) 576-59002886 S Circle Dr, Colorado SpringsCO 80906-4111 Send email to Hotel Elegante Conference and Event CenterView Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since 08/28/2007

BBB has determined that Hotel Elegante Conference and Event Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Hotel Elegante Conference and Event Center's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Advertising / Sales Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Hotel Elegante Conference and Event Center

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
02/06/2014Billing / Collection Issues | Read Complaint Details
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Complaint
I have contacted the hotel several times to have one of the charges reversed. As of this date, a credit has not appeared on my credit card. I stayed at the hotel on January 13, 2014.

Desired Settlement
Reverse the additional charge as a crfedit on my credit card.

Business Response

Hotel Eleganté is currently taking every possible opportunity to remedy the unfortunate mistaken charge as reported by Mr. ******.

The guest stayed at the hotel for (1) night on January 13 and was inaccurately charged twice for his room, an overcharge of $93.74. We have identified the source of the error- much of which revolves around the reservation method through a 3rd party OTA site, and are working to immediately remedy this concern.

The guest initially contacted the hotel on Saturday, January 25 to discuss the situation and request a refund for this overcharge. That same day, the hotel immediately requested the refund back to his card which takes approximately 72 hours to process prior to being requested by the banking institution- a process which can take an additional 5-10 business days, depending on the institution. On January 29th, the guest called and spoke with the General Manager who assured the guest that the refund request had been made and was waiting to be approved by the guest's banking institution; this is the same day the guest filed the complaint with the BBB.

Monday, February 3 an associate of Hotel Eleganté spoke with Mr. ****** in follow-up on the status of the refund from his bank. Unfortunately, the guest had not yet received the refund from the bank; therefore, the associate requested information from Mr. ****** to attempt to call the banking institution to expedite the refund process. After speaking with the banking institution, we are assured that the refund will be placed onto Mr. ******'s account no later than Friday, February 7th and possibly sooner if Mr. ****** can call the bank to verify personal information.

Upon request we would be happy to provide ample documentation to support the facts stated above.
We value Mr. ******'s business and equally look forward to a swift resolution to this concern.

Industry Comparison| Chart

Hotels

Additional Information

top
BBB file opened: 08/09/2007Business started: 07/01/1995
Type of Entity

Foreign Corporation

Business Management
Principal: Mr. Ed Okvath (General Manager)
Contact Information
Ms. Tracy Hampton (Director of Sales)
Business Category

Hotels

Alternate Business Names
Crowne Plaza (former)
Industry Tips
BBB Warns of Deceptive Travel-Related Promotions
Getting the Best Hotel Rate
Vacation and Travel

Map & Directions

Map & Directions

Address for Hotel Elegante Conference and Event Center

2886 S Circle Dr

Colorado Springs, CO 80906-4111

To | From

LocationsX

1 Locations

  • 2886 S Circle Dr 

    Colorado Springs, CO 80906-4111(719) 576-5900

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southern Colorado. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Hotel Elegante Conference and Event Center is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Beginning August 1, 2013, the BBB of Southern Colorado began publishing complaint details for any written or electronic complaint received AFTER October 20, 2012.

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.