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Penrose-St. Francis Health Services

(719) 776-5000View Additional Phone Numbers2222 N Nevada Ave #1, Colorado SpringsCO 80907-6847 Send email to Penrose-St. Francis Health ServicesView Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since 03/01/1992

BBB has determined that Penrose-St. Francis Health Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Penrose-St. Francis Health Services' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 5 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

5 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues4
Problems with Product / Service1
Advertising / Sales Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Penrose-St. Francis Health Services

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1 Customer Review

Additional Information

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BBB file opened: 08/14/1980Business started: 01/05/1968Business started locally: 02/24/1978
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Type of Entity

Nonprofit Corporation

Contact Information
Principal: Ms. Margaret Sabin (CEO)Customer Contact: Mr. Danny Reeves (Complaint POC)
Business Category

Hospitals, Health & Medical - General

Alternate Business Names
Penrose Hospital, Centura Health
BBB Program Participation

Penrose Saint Francis Health Services is a 2012, recipient of the Better Business Bureau of Southern Colorado's Excellence in Customer Service (EICS) award. EICS uses Malcolm Baldrige-like criteria to evaluate and recognize businesses that demonstrate excellent customer service.

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.