BBB Accredited Business since 03/01/1992
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A BBB Accredited Business since 03/01/1992
BBB has determined that Penrose-St. Francis Health Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Penrose-St. Francis Health Services' rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Billing / Collection Issues||4|
|Problems with Product / Service||1|
|Advertising / Sales Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
1 Customer Review Customer Reviews on Penrose-St. Francis Health Services
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1 Customer Review|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Type of Entity
Contact InformationPrincipal: Ms. Margaret Sabin (CEO)Customer Contact: Mr. Danny Reeves (Complaint POC)
Hospitals, Health & Medical - General
Alternate Business NamesPenrose Hospital, Centura Health
BBB Program Participation
Penrose Saint Francis Health Services is a 2012, recipient of the Better Business Bureau of Southern Colorado's Excellence in Customer Service (EICS) award. EICS uses Malcolm Baldrige-like criteria to evaluate and recognize businesses that demonstrate excellent customer service.
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