pre-wire electric and the line set were done by builder 3 years prior.
Their work all passed inspection.
When Bruno's arrived,was around the 3rd appointment as they were a no-show for the first ones.
Tech installed the coil and set the A/C UNIT outside but neglected to put the humidifier in.
Some different techs showed up, installed the Humidifier but did not have all the proper materials with them
They left. I made the decision to not return to work, but to continue working from home
They cranked the saddle valve down so hard it split the rubber barrier.
I heard a hissing noise. I entered the mech room to see water spraying out of the top of the saddle valve
attached to the 1/4 inch copper for the humidifier.
If I would have returned to work that day, it would have been worse and most likely would have run into an insurance claim for flooding, I have expensive jiu jitsu mats on floor of mech room.
Still did not have a working A/C system because there was no electric whip attached to the unit.
Another appointment for techs to come out and install the whip and perform a startup
Bruno's techs eventually showed up after at least one more missed appointment and installed the electrical whip which ties into the house's 240V electric (this requires a permit).
These techs drove away without ringing the door bell to say a word to me about anything and I had to call the office to schedule yet another appointment
to make sure A/C working.
Upon startup, the technician and I found that there was no power to the unit.
I let Bruno's know that I would check the electrical panel and see what the issue was.
Rachel at Bruno's was being rude to me on the phone demanding payment.
I told her I was not going to pay yet as the system hasn't even been completely installed and tested.
She was cursing on the phone and asked the tech to hand me the phone (which he did).
She continued to curse me thinking it was still her field tech listening.
I heard her say a few very bad things about me before I politely told her it was me now, not the tech.
She continued to inform me that I was responsible for the electrical work on the A/C unit.
I argued my point that they were the contractor, not me.
Why would I hire them for an A/C install and have to figure out the electrical myself?
She said they do not do electrical work.
I argued that they must work with an electrician for the electrical work they have to do on most of their jobs?
She confirmed, they work with *************..or something to that effect.
I said, "So are they the ones that installed the whip?" (which requires a permit).
She continued to tell me that I had done that and that Bruno's was not responsible. COMPLETE LIE!
I argued that I watched Bruno's techs come out and put the whip on, so how was I now responsible for the electrical work that they performed?
She was very upset and rude,spoke with the owner. She said they filing a lien against my property.
Reluctantly, against my better judgement, I paid them. Tech assured me that once the power reached the unit that everything would be in working order
based on the fact that the unit comes precharged up to 15-18 feet and the line set was not that long (in his judgement).
He acknowledged that they put the whip in, all I needed to do was check the breaker in the panel.
I got the system running and found that 2 hours later our house temperature rose by 3 degrees.
Obviously, the a/c unit is not working.
To test, we set target to 62 degrees. Was 69 in house on thermostat, outside temperature 66.
Bruno's had inspection on 4/6/2016. Inspector let me know there is no electrical permit.
He failed inspection for obvious reasons.
I informed Bruno's that I had spoke to PPRBD
and was informed that since Bruno's hooked up the whip and attached it to the disconnect Bruno's is responsible for the electrial permit / Bruno's mechanical permit would not be final
until they get permit for the electric whip.
Bruno's stil refuses pull permit
Full refund as humidifier inspection failed, A/C inspection failed and Bruno's is in breach of contract by not pulling permit for work they performed. They lied to Regional Building Dept and told them that I had done the electrical.
Bruno's is ignorant of contracting practices, rude, unethical and their work up to this point is sub-par and not functioning as contracted.
They keep saying that I 'touched a breaker' so I own the electrical. So they clearly do not understand that they are dead wrong according to the PPRBD. Plain and simple fact is that Bruno's installed the whip, outside against the house, 100 ft from the breaker box and this requires an electrical permit. They should have engaged a licensed electrician, but they didn't, they installed it themselves and I am not going to be responsible for their work by pulling my own electrical permit. These guys are so beyond unprofessional that it is scary to think of the future customers they're going to screw over.
Mr. ***** contacted us to install an AC unit in his home; we drew up a proposal and gave him a list of what it included as well as a price. We never told Mr. ***** that we would be providing an electrical whip or the electrical contractor to do any kind of work for him. We do have an electrical company that we work with on occasions for large commercial projects, but we do not hire them out for work. We also record all of our phone calls; no one at our office cussed at him or was rude. His contract stated he is to pay half prior to work and half after the job was complete. He had refused to pay for anything until we provided the electrical work. We told him that was not part of the proposal nor was it something he paid for. He got very belligerent with the girls in the office demanding we provide it to him as he had been in this business for 20+ years and including electrical work should have been part of our estimate. At one point he told us over the phone that since we were not going to do it, he would have his son-in-law who was an electrician do it for him.
Mr. ***** never notified us of any leaking in his mechanical room, the only issue he ever had was the installation of the electrical whip as he did not want to pay an electrician to come out and do it. We never missed any appointments with Mr. *****, we had always shown up when we were scheduled to go out. There also could not have been a startup prior to an electrical whip being installed as there would have been no power to the unit. At no point did we ever set him up for an appointment to come out and install an electrical whip.
After weeks of harassing phone calls from Mr. ***** demanding we put on an electrical whip, we had one of our commercial installers come out and place one for him, but he was told that he had to pull the electrical permit. After the whip was done Mr. ***** refused to pull the electrical permit after speaking with Pike's Peak as he learned that it would cost him money to do so. We told Mr. ***** that we could not pull the electrical permit and that we also could not close out ours until he did.
Mr. ***** stared sending emails threatening BBB complaints, filing a credit card fraud with his credit card company and other such things, we decided to call an electrical company, explained the situation to them and they went out and took care of it and billed Mr. ***** directly as he never paid our company for electrical work or the whip that was installed. The AC inspection only failed once and that is because he never pulled the electrical permit that we told him he had to pull. The fact that Mr. ***** has not rescinded this complaint as everything he has harassed our company to do have been done should speak volumes to his credibility with his constant changing stories. This work has been done; his unit is operational as we told him it would be once the electrical work was completed.
Bruno's Mechanical Inc.