Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

ServiceMaster of Colorado Springs has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforServiceMaster of Colorado Springs

    Water Damage Restoration
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/1/1996

    Years in Business: 32

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    ServiceMaster of Colorado Springs is one of the leading disaster restoration service providers in Colorado. We service a number of areas in Colorado with top quality residential and commercial services.

    Products & Services

    This company offers Water damage restoration, flood remediation, fire damage restoration, mold remediation and mold removal, mold testing, smoke damage cleaning, house cleaning, biohazard cleaning, hoarder cleaning, trauma cleanup, content pack out, content cleaning

    Business Details

    Location of This Business
    702 Nichols Blvd, Colorado Springs, CO 80907-5428
    BBB File Opened:
    3/17/1995
    Years in Business:
    32
    Business Started:
    10/1/1991
    Business Started Locally:
    10/1/1991
    Accredited Since:
    7/1/1996
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • ServiceMaster Clean of Colorado Springs
    • ServiceMaster Restore of Colorado Springs
    Business Management
    • Mr. Tim Egeler, Owner
    • Mr. Liu Tofili, Administrative Manager
    Contact Information

    Principal

    • Mr. Tim Egeler, Owner
    • Mr. Liu Tofili, Administrative Manager

    Customer Contact

    • Mr. Tim Egeler, Owner
    Additional Contact Information

    Industry Tip

    BBB Tip: Preparing for and recovering from flooding

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/11/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I apparently ran out of space so I'll try to make this short. I think they are running a big insurance scam. They are relying on home owners to be insured and not look at their bills I guess. I was assured my bill would be around ****-2000 dollars and somehow they ended up billing me over 11k. To sum up they worked on the project of a wash and sanitize task due to mouse droppings contaminating the house that I just acquired. This was to be a top to bottom wash and clean. they worked for a total of maybe 24 hours on the project over the course of 4 days starting on July 20th. They did not work the weekend. I provided them a dumpster because they said that to do a sanitize they needed to remove the cabinets and the carpet. Assured me that the whole demo would only use up about ***** of the **** I paid for the project. When I went to check the dumpster (after they stated they were done with project) I personally had to break down the cabinets and put the three couches in that they said they would do. They also absolutely refused to clean the mouse poops stating that they sanitized the house and it's perfect and I am the problem. They were unprofessional, belligerent, and they are down right lying stating they worked on the project for over 100 hours over the course of 4 days and are INSISTING I pay them for it, pay them more money than I make in a year. I cant afford this and would not have agreed to this if they were going to charge more than they said they would. (I spent 10 hours doing the clean i hired them for in addition to extra projects and took 10 min and removed all the mouse poo that it took them "100 hours" to still not do. All I wanted was the mouse p*** gone and the walls wiped down, why is this so hard and why is there so much drama? Pretty sure they are fraudulently charging insurance companies.... this is my first home owning too... I was so happy and excited instead this is a nightmare.
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    ETHEL NAOMI C

    5 stars

    11/12/2022

    After a shower line broke in the wall and water was heavily seeping into the adjacent rooms, we called our insurance company and they sent out ServiceMaster. The project manager, *************************, arrived quickly and got to work checking everything, placing fans and a humidifier, walking us through the process every step of the way and keeping us updated as soon as he was given any information. ***** is hands down one of the kindest, caring and professional people we have ever had in our home. I explained to ***** about my upcoming surgery (just days away) and why my stress level was so high. He reassured me time and again that he would make this process the least stressful he could. He even moved some furniture for us since my husband had a recent back surgery. I felt understood, valued and respected by this young man and I would give him more than 5 stars if I could. *****, you are an exemplary young man, we appreciate all your hard work and you made a huge difference in lessening our stress level. ServiceMaster is very fortunate to have you.

    Local BBB

    BBB of Southern Colorado

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.