Our son committed suicide last Saturday. We had Belfor Property Restoration (billed from Colorado Springs) come out come out to clean up after the Coroner left. They removed about 2.5 sq ft of carpet and pad, and cleaned some blood stains on the wall and cabinets. I said I thought $2500 should have covered it. They refused, thus our complaint. They committed several infractions:
1. They never gave us an estimate before the work began.
2. They missed several things and had to repeat cleanup. This added another 45 minutes or so to the procedure because they did not get everything the first time.
3. Their service was incomplete. My wife found stains and holes in clothing the next day inflicting additional trauma to already grieving parents.
4. They tried to charge our insurance company $7100 which included repair work that had not even been done.
5. They moved slower than anyone I've seen in my whole life. I felt this was intentional to extend the time they can claim.
6. One of the workers "joked" on the way out that they needed to use a little paint on the sub-floor and were going to charge us $300, but decided not to. That's not appropriate for grieving parents in shock.
When I saw the bill, I complained and they said it was high because they had repairs included for the insurance company. I said I had already completed the repairs, and they dropped it to $4700. They said it's because of OSHA regulations, and hazmat, etc. They charge time from when their drivers and workers leave their homes!
It seems to me that this is a huge scam on grieving families. They blame regulations, but I think they are:
1. Trying to scam the insurance companies by overcharging (who usually pay it). In our case, it's all out of my pocket.
2. Take advantage of people who are perhaps in shock from events
3. They misrepresented facts in the bills. For example, they had Hazardous Material Disposal at $53.40 in the first bill. When I complained and got a second bill, it was $650.00! Really?
4. Their overhead and profit are compounded at over 16%. I haven't seen overhead charges since my days in the Military (I'm an AF veteran) with commercial contracts. I've never seen overhead and profit in a consumer application.
I can provide any additional information you need, but I think the public must be made aware of this kind of practice.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southern Colorado. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
Customer Review Experience
5 points per review
3 points per review
1 point per review
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business. Details
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.