Business ProfileforEnt Credit Union

I am writing this review as a warning to not use ENT Credit Union for your auto financing needs. I was involved in a vehicle accident this past October 2023. At the time I made my lien holder, ENT Credit Union aware. I was then referred over to their third-party insurance provider, Allied Solutions. Originally, after an adjuster had viewed my vehicle, I was told they are able to fix it and to choose a shop to have the work done. I then brought my vehicle to a body shop who ordered the parts to fix my vehicle, tore it apart as instructed by Allied Solutions, and submitted the pictures they requested. After all of this, Allied Solutions decided the vehicle was a total loss. This is when my situation became very frustrating. The body shop already has cost into labor, and now has parts they must return which results in a restocking fee, as well as storage fees. Both ENT and Allied Solutions have been refusing to pay those fees despite it being them that told us to initiate this process. Additionally, when I financed my vehicle with ENT I purchased *** coverage. My understanding has always been that *** is to cover the difference between what the insurance pays for the total loss and what is the remainder of your current auto loan. *** has argued with me and told me that is not the case and had the *** insurance only pay me around $600 leaving me with a balance of nearly $10,000 still on the loan. When I have inquired on why only $600 was paid I am told Allied Solutions does not pay for salvage. However, my vehicle has never had a salvage title and is only now a total loss because they are the ones who have decided it is. I feel I am being raked over and have become very frustrated with no answers. Whenever myself or the body shop calls ENT to get answers we are referred to Allied Solutions. Whenever we call Allied Solutions, we are referred to ENT.