Business ProfileforExpress Auto Repair & Engine Exchange

I've been taking vehicles to this shop for 16 years. In October of 2017 I took my truck to get a head replaced, only reason I go back this far is to put everything in context. When returning home from this repair lifters were making noise and I had no oil pressure so I called *********************** the shop owner and immediately took it back. Long story short, they clogged an oil port and had to put a used motor in that supposedly had less mileage than my original. *********************** noticed that it was consuming a lot of oil so he started an oil consumption log which will be enclosed. Fast forward to November of 2020 the truck was running horribly so I took it in and they told me I needed a new motor. I explained to ****** S the service advisor at that time the previous situation and they agreed to put in a remanufactured motor at a discount. This remanufactured motor was also consuming an outrageous amount of oil so the consumption log continued and the remanufacturer supposedly agreed to replace the motor but it is still consuming an enormous amount of oil. Remanufacturer requested that the shop log and add oil, so since 10/19/21 they've been documenting and adding oil. It has been over a year now and last Friday (1/13/23) ***** F the current service adviser told me per *********************** that they were no longer going to add oil, nothing was wrong with the motor and to take it to someone else when it clearly states on the paperwork that they have to honor the warranty which is 36 months/36,000 miles because I used the Napa autocare easy pay card. This situation has been ongoing since day one. I believe I have been patient and more than reasonable in having them resolve this issue which they clearly are not going to do. I don't believe they even contacted the remanufacturer and were just stringing me along all this time. All documentation is enclosed. **** qts have been consumed in ***** miles, that's 1 qt every 142 miles, equivalent to 11 oil changes or 1 oil change every 715 miles!