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BBB Accredited Business since 03/01/1992
Nevada Auto Sales
Phone: (719) 635-2533
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Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||3|
|Problems with Product / Service||4|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||7|
Complaint Breakdown by ResolutionAbout Complaint Details
|04/23/2013||Advertising / Sales Issues | Read Complaint Details|
Complaint Category: Sales presentation used dishonest sales practices
Complaint: I went to Nevada Auto Sales @ 934 s. Nevada Ave. Colorado Springs Co. 80903 on Friday evening (3/8/13) after work because I was told they would be able to help get me into car. I explained that I had recently filed bankruptcy, and needed a car as well as rebuild my credit. They discussed my finances with me to establish a budget that would work for me with my current income. I told them I wanted to keep my payments around $200/mo. **** ********** and****** ****** (who works in the finance department) informed me that they will pre-approve me for financing so there is no surprises.
Business' Initial Response
Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
|03/08/2013||Problems with Product / Service | Read Complaint Details|
Complaint Category: Defective, damaged, or incorrect product received
Complaint: In October of 2011 we bought a 2002 Ford Taurus, from Nevada Auto Sales. They told us that the only problem was that the heater did not blow hot air. We had the heater core replaced and found out that the whole radiator system was corrupted. We have had the radiator flushed several times since we have bought the vehicle. The electrical system in the car is shorting out, and this started in the old stereo that was in the car. The steering column is out of whack and the car tires have to be strait in order for you to even start the car. We talked to Nevada Auto Sales bank *************, and they set up an appointment to meet with someone at Nevada Auto Sales to fix the issue. We were then told that we would have to fill out some more paper work and they would be able to help us. They then told us that we could get a new car, but had to put a couple thousand down. The man then took the car for a drive to see if he could see what the problem is. When the man came back inside he told us that the car diffidently had mechanical problems and that he would have to speak to his boss and the bank and would give us a call the following day. He never called us back and when we called down there, he had already left for the evening. Instead of taking care of the problem, they were trying to get us to buy another car. This car has cost us more that the vehicle that we traded in for the car, we are not satisfied with there products or there service.
Consumer's Final Response
Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
|05/08/2012||Problems with Product / Service|
|07/06/2011||Advertising / Sales Issues|
|02/08/2013||Problems with Product / Service | Read Complaint Details|
Complaint Category: Failure to honor promised refunds, exchanges, or credit
Complaint: On 17 December 2012, my brother ***** ****** and I ******** ****** was going to Nevada Auto Sales with Mr. **** ******* to choose a car of my choice but, it did not happen that way. (On Television channel 13 they advertised saying to come in at Neveda Auto Sales to choose a car of your choice, and will help get you finance with lower payments.) Mr. **** ******* had us to look at a 1987 or 1988 Honda Accord that was to small for us to drive in. I kept asking for a car with lots of room with low payments. Mr. **** ******* told us to talk to Finance Manager *****. Mr. ***** came to me and my brother about a 2004 Pontiac Montana........we look at it, was'nt what I wanted. They chose the vehicle to put us in. We sat down in the Finance office with Mr. ***** he is very, very nice man. While we started sighning the contract with Mr. ***** I noticed they had a gentleman with glasses and white hair and beard starring in the window while we were signing the contract he kept looking at me and my brother I felt unconfortable like he was spying on us. After signing the contract Mr. **** ******* and Finance Manager ***** walk us outside to the 2004 Pontiac Montana look into the vehicle to see if everything is okay........the man with the glasses and white hair and beard took picture of us going into the car and driving off. While driving back home late in the evening my sister ******* ****** and myself look over and over the contract together.......I had misunderstood on the contract that me and my brother signed we were going to pay bi-weekly of $182.00 every two weeks which would be $364.00 a month we can not afford. I called around 9:02 late night on the 17th of December 2012 same day of purchase said I am bringing back the vehicle tommorrow I can not afford the vehicle it's to high. On 18th of December 2012, got off work at 1:30 pm drove vehicle back to Nevada Auto Sales. My family came with me, my sister ******* ****** and brother ***** ******. Saw Mr. **** ******* talk with him he had gotten mad at me for bringing the vehicle back to them.........he kept asking me "what do you want to do." Told him I don't want a high payment car he said take the 1987 or 1988 Honda Accord that is $180.00 a month.......he had me to look at the car again......came back in the building I told him no! He directed my family and I to the Finance office, Finance Manager ***** sat with us in the office he showed me the package of the sighned documents he said he never sent nothing out to the State of Colorado and willing to give back my $350.00 cash back of my money I put down. He said in circumstances people always bring back the vehicles and gave back their cash. That day I forgot to get my money that same day because I was so upset with them. I called on the 19th of December about my $350.00........Mr. ***** said I was not getting all my money. I told him I knew this was a change all of sudden. Mr. ***** said he is just only the middle man he had to do what they tell him. On 21st of December 2012 I received a letter and check of $48.00 they claim I went over the miles which is not true. Nevada Auto Sales charge me, here are the charges they put in the letter that is not true.
Business' Initial Response
Complaint Resolution: BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
|04/27/2012||Advertising / Sales Issues|
|01/13/2012||Problems with Product / Service|
Auto Dealers - Used Cars
934 S Nevada Ave
Colorado Springs, CO 80903-4206(719) 635-2533
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southern Colorado. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Nevada Auto Sales is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Additional Phone Numbers
- (888) 493-6048
Additional Web Addresses
- Complaint resolved with BBB assistance
- BBB records show the issues raised in the complaint have been resolved. Either customer confirmed the complaint has been resolved, or business confirmed the complaint has been resolved and customer did not respond to BBB correspondence informing customer that complaint will be considered resolved unless BBB hears otherwise from customer.
- BBB found business made good faith effort to resolve complaint but customer not satisfied with business response
- BBB found that business adequately addressed the disputed issues and made a good faith effort to resolve them; however, customer has informed BBB that he/she is not satisfied with the outcome. In some cases, business may have agreed to mediate or arbitrate the complaint but customer declined to participate in mediation/arbitration.
- Customer not satisfied with business response; BBB did not find business made good faith effort to resolve complaint
- BBB did not find that business adequately addressed the disputed issues and made a good faith effort to resolve them, and customer has informed BBB that he/she is not satisfied with the outcome. In some cases, customer may have agreed to mediate or arbitrate the complaint but business declined to participate in mediation/arbitration.
- BBB did not receive a response from business
- BBB did not receive a response from business after two attempts to contact business, and BBB communications with customer do not show that business contacted customer to resolve the complaint.
- BBB cannot process complaint
- This includes situations where BBB cannot locate business, business is no longer in business, or business is in bankruptcy and complaints must be submitted through bankruptcy trustee.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Beginning August 1, 2013, the BBB of Southern Colorado began publishing complaint details for any complaint received AFTER October 20, 2012.
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