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          Wilcoxson Buick Cadillac GMC Truck Inc has 1 locations, listed below.

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            Business ProfileforWilcoxson Buick Cadillac GMC Truck Inc

            New Car Dealers

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            1/1/1967
            Years in Business:
            57
            Business Started:
            1/1/1967
            Business Incorporated:
            1/1/1967
            Type of Entity:
            Corporation
            Business Management
            • Mr. William Wilcoxson, Owner
            Contact Information

            Principal

            • Mr. William Wilcoxson, Owner

            Customer Contact

            • Mr. William Wilcoxson, Owner

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/03/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Unanswered
            On Thursday May 26, 2022, I took my car to Wilcoxson for a check engine code was read and I was told it was a knock engine sensor. Scheduled an appointment for the sensor to be replaced on Tuesday May 31, 2022. After a 2 1/2 hour appointment and diagnosis it was determined that I needed new brake pads, rotates and other services. When I got in my car after the service was completed the check engine light was still on. I immediately drive the car back into the garage, the technician cleared the check engine light. He never even checked to see if the code was reading differently or not. Upon driving to work, the check engine light came back on. Immediately called Wilcoxson, was told to take the car back in on Tuesday, 6/1/22 at 7:30 a.m. I was then told by ******** that the pigtail wiring was severed and it needed to be replaced for another fee of $200. 00. Considering these events are within 24 hours of the car being worked on I feel this issue is not on me. I do have an appointment scheduled for Monday, 6/6/22 to have the brake rotors, pads and other services complete. Along with this latest pigtail wiring issue. I disagree with them wanting to charge me another $200.00 when the issue should have been detected on Tuesday 5/31/22. ******** has said he would pay $100.00 of the cost, which is still not ok with me. I feel this is not my issue, even though it is my car. I feel it was done in the shop prior to me picking up my car initially on Tuesday 5/31/22 and it was totally ignored. Also, this isn't the first time Wilcoxson has done crappy work on my car. Claiming they have top certified technicians is a false advertisement. I'm a very unsatisfied customer at this point.

            Customer Reviews

            0 Customer Reviews

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            Local BBB

            BBB of Southern Colorado

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