Business ProfileforPhil Long Ford Motor City

I have a ******************************************* August 2022 within a few days of purchasing the vehicle. The vehicle already needed an alignment and 4 new tires. The dealership fixed everything for free since it was less then 72 hours old. When getting the tires put on one of their technicians dented the rear driver door so the vehicle had to stay at **** for almost a week. We were given a loaner vehicle. After getting it back I reported the transmission shifting extremely hard/ slipping. We had the extended mile warranty on it. 2 years/ 24,000 miles which ever came first. They told us we can take it in to be looked at but it can take anywhere from a day to a week. I ansked if we can get a loaner vehicle since we havent even had the car for a month at the time and they said no. Around June of 2023 I took it into phil long ford of motor city so they can fix the transmission since it was still under warranty at the time. The car was there all day and when I got the call to pick it up they said they can't fix it. I asked why and they said their transmission technician has to report it as a failure so the warranty can replace the transmission. I asked why he didn't and I was told that he didn't think it was a transmission failure just that it was not normal/ ideal for it to shift the way it does. The service representative then told me the only way for it to be counted as a transmission failure is if the transmission were to blow up/ be inoperable. My extended warranty is now up and the transmission is getting worse. I just wanted **** to replace it like they should've or fixed it because it has only gotten worse and they knew that it wasn't normal when I brought it in. Since buying this vehicle it's been nothing but issues and for **** to fix anything has been extremely difficult. They sold the car to us with 4 bald tires and they didn't want to replace them until I asked to speak to the general manager of the store. Please help us BBB.