Complaint I am not getting any communication now with Subaru of America nor Heuberger Motors in regard to replacing the new car (lemon) that I bought earlier this year. It seems nobody wants to take responsibility for beginning the process of replacing this car. My wife is near a nervous breakdown having to deal with picking up and bringing back the car several times and getting caught on the road without the use of her blinkers. I hold Subaru of America responsible if anything happens to anyone in my family for selling me a new car that is dangerous to drive.************************ Product_Or_Service: Purchased Subaru Forester 2015 in July 2014 Order_Number:*********
Desired Settlement Give me a new car that is a new working car, the same car model is fine, just stop wasting so much of my time and stop getting us more angry than we are.
Business Response Contact Name and Title:************** Customer Re Contact Phone: ******************** Contact Email: *************** I have been working closely with Mr. ****** and SOA on this matter. ***** has been a very happy customer in all of my contact with him and very understanding as we waited for SOA to come to a decision. The customer was never without a vehicle, I made sure his family was in a safe vehicle for the entirety of the repair/trade assist investigation. A new, 2016 Subaru Forester, has been placed on order for the customer as replacement for his vehicle. We (Heuberger Motors, Inc. and Subaru of America) worked together to find appropriate resolution in this matter. A 2015 Subaru Forester was offered to the customer to drive home immediately but he opted to wait for the 2016 ordered unit, a model year newer than previous vehicle. Customer also stated that he wanted to buy an additional Subaru when his new Forester arrives because of his happiness with both Heuberger and SOA.
Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)
Complaint purchase date May 11 2011 salesman name was **** I would like them to fullfill there promise that they would give my wife 5 free oil changes as promised to my wife when she purchased the car. my wife had told the sales person she wanted the car if they would give her the oil changes, and the salesman said they would. Looking through the contract there was nothing I could find anything there so I called the sales mgr. he said they would have to try find the contract,which was in storage and he would call me back haven't heard from him.That was only a brush off. They took advantage of a women to get a sale. All we wantis what was promised to us 5 free oil changes thats not asking alot. Sales mgr. name was ***
Desired Settlement We just want was promised to my wife 5 free oil changes. they are making a big deal over this and we purchased a $30,000.00 suv
Complaint In doing our paper work for my wife's new vehicle there is a form called You Owe/We Owe. It states any additional things that are due upon purchasing of the vehicle. My wife and I had signed the document with a blank form showing we didn't owe anything nor did the car dealership. A week or two after we leased the vehicle one of the managers on sight called my wife asking when we were going to deliver the Original Wheels and Tires on the vehicle we traded in. We advised them that we had only discussed that we had the Original Wheels and Tires but we did not plan on bringing them in on our vehicle trade in due to the condition of the old wheels/tires. The manager claimed that they had a signed document from us showing otherwise. Going through our paper work we realized we were never given a copy of the You Owe/We Owe agreement. When you purchase or lease a vehicle you just assume they give you a copy of every document in all the paperwork they give to you at the end of everything. Now they are demanding them from us because they have a signed agreement from us otherwise they will get attorneys involved. When we did all of our paperwork we are 110% positive that we had a blank you owe/we owe form. We only signed showing we didn't owe anything nor did the dealership. I'm being threatened with legal ramifications because someone within the dealership modified the documents after the fact. They claim the trade in value on our vehicle was based on the fact that we were giving them the wheels/tires. Odd how the extra wheels/tires weren't present and they still did a complete appraisal?
Desired Settlement I want this case dropped and do not wish to bring in the wheels/tires they claim we owe them. I've placed the managers information below whom has been contacting us about the situation: ********* - Internet Sales Director Heuberger Motors ************************************************************************ The individual who did our paper work has different hand writing than what is showing up on the You Owe/We Owe. I want the business to be contacted and stop legal threats when my wife and I did not promise anything else to be traded in on our vehicle.
Business Response Client realized that he made a mistake and brought in the originally promised wheels and tires on 5/24/15.
Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) We did not make a mistake however I brought the wheels and tires to not be in a legal battle over something that someone forged a document after signing. Your dealership is a piece of*****
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