From KSET: Important Tips on Auto Repairs

July 07, 2011

We have all experienced the traumatic challenge that comes with having your automobile repaired.  Who should we call?  Can they be trusted?  Will they do what they say needs to be done, and that we are paying for?  


1.  What are a few tips when selecting an auto repair shop?  

Do it ahead of time (before the need even arises) . . . contact the BBB for Business Reviews & ratings reports . . . ask auto parts stores for their good customers . . . ask friends and neighbors what shop they use.


2.      What should you do before you agree to have the shop to do the work?


Visit the shop and look around . . . what accreditations and certifications does the shop have?  (i.e. BBB, ASE) . . . what type of warranty  . . . how long have they been in business . . . provide the symptoms of the problem . . . request a written estimate for repairs . . . ask if the shop is certain that the suggested repairs will fix the problem.


3.  What other suggestions would you make?


Leave phone number on work order -- indicate in writing that no additional work is to be done without calling you first for approval . . . drive car before payment is made . . . use a credit card if possible -- gives 30 days to dispute services if necessary with credit card company . . . ask to see, or have, old parts to compare with new ones . . . Contact the Better Business Bureau . . . (409) 835-5348                   (855) BBB-SETX