BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Trampolines U.S.A., Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Trampolines U.S.A., Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementPam DeVore, General Manager
Trampolines Electric Scooters Windmills Greenhouses Barbecue Equipment & Supplies Camping Equipment Dune Buggies Sporting Goods - Retail Tents Sporting Goods Stores (NAICS: 451110)
Products & Services
This company manufactures, sells, services and warranties trampolines and trampoline parts. They also sell and service bar-b-que pits and back yard playground equipment.
8672 Ih 10 W
Orange, TX 77632 (409) 745-3139 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (800) 872-6765(Phone)
- (866) 872-6765(Phone)
- (409) 745-3110 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: In July 2014 I ordered replacement poles for our children's trampoline. The poles support the safety net surrounding the trampoline, which are an injury prevention device intended to decrease the likelihood of injuries. Trampolines USA charged our credit card for the poles, and wrote us requesting the model # and length of the poles. We provided what information we could from the trampoline, along with the pole length. We never received the poles. In late August, I emailed the company at the email address they used to contact us about the information on the poles, and never received a reply.
Desired Settlement: We would like the poles we ordered or a refund of the funds to our credit card, along with an apology for the excessive delay, along with an apology to our children for the disregard of their safety if they were to use the trampoline.
On July 10th, we emailed customer asking for a Model# which they could not provide. We took what information we could gather and gave this to the manufacturer as we drop ship these poles from them. They would not ship anything without a model number. We should have credited the customer sooner, but was trying to talk with manufacturer to see if we could figure out the poles needed. We did credit customer back on 9-3-14 because they would not ship anything without a model number. We did give the customer the manufacturers phone number to call them if he wanted to see if he could get them to help him.
Trampolines USA Inc
Problems with Product/Service
Read Complaint Details
Complaint: First of all it arrived late, second the products were crimped and bent. Plus the company failed to provide the enclosure, once we got the enclosure it was missing the hardware set and bad customer service, there was a lot of extra labor pounding out the dents.
Desired Settlement: Compensation
Problems with Product/Service
Read Complaint Details
Complaint: Purchased game table which was damaged the first time then had bed bugs in the box the second time. I purchased a 3 in 1 game table from Trampoline USA for my son's birthday. The first time we received the package it smelled of insect repellant and the table was damaged and missing pieces. They issued a new table immediately and when we received it is again stunk of insect repellant and my husband found bed bugs inside of the box which he had another family member come over to confirm. I called the business who stated I would have to call back Tuesday due to the holiday to get a refund. They did not apologize or offer any time of advice except to call back.
Desired Settlement: Since this is the second time having to call back and get a new item we would just like a refund. My son is very disappointed he will not have his game table but we can not take the risk of having a bed bug infestion and we also will have to call and pay for extermination which is ridiculous so it would be nice to be reimbursed for that also.
Business Response: Final Consumer Response /* (3000, 7, 2013/10/28) */ Refund was received for the product and we did not need to have an exterminator come to our home. My son is still very disappointed he does not have his game table that was promised to him for his birthday but I can't have bed bugs or any other bugs for that matter in our home and I feel someone knew they were there because the whole product smelled of pesticide!