BBB Business Review

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BBB Accredited Business since

Mometrix Media, LLC

Phone: (800) 673-8175 Fax: (815) 301-3818 View Additional Phone Numbers 3827 Phelan Blvd Ste 179, Beaumont, TX 77707 View Additional Email Addresses http://www.mo-media.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Mometrix Media, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Mometrix Media requests that any consumer with a concern contact them prior to filing a complaint with the BBB to give Mometrix management a chance to hear and address the concern. Our Customer Service Manager, Brenda Cowan, can be reached directly at (800) 673-8175 ext 6 during normal business hours (9 AM - 5 PM Central Monday - Friday).


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Mometrix Media, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 10 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

 


Customer Complaints Summary Read complaint details

10 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 8
Total Closed Complaints 10

Additional Complaint Information

Mometrix Media requests that any consumer with a concern contact them prior to filing a complaint with the BBB to give Mometrix management a chance to hear and address the concern. Our Customer Service Manager, Brenda Cowan, can be reached directly at (800) 673-8175 ext 6 during normal business hours (9 AM - 5 PM Central Monday - Friday).

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Mometrix Media, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 13, 2003 Business started: 03/01/2002 Business started locally: 03/01/2002 Business incorporated 05/22/2003 in TX
Type of Entity

Limited Liability Company (LLC)

Business Management
Brenda Cowan, Customer Service Manager Ryan Bowling, Executive Managing Director Eric Manthei, Operations Manager Jay Willis, Vice President of Sales
Contact Information
Principal: Brenda Cowan, Customer Service Manager
Business Category

Test Publishers Mail Order & Catalog Shopping Educational Consultants Educational Support Services (NAICS: 611710)

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.