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Southeast Texas

This Business is not BBB accredited

Broussard Siding Company

Phone: (409) 866-0484 4345 Pebble Beach Dr, Beaumont, TX 77707

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Broussard Siding Company include:

  • 1 complaint filed against business that was not resolved

Factors that raised the rating for Broussard Siding Company include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Additional Information

top
BBB file opened: September 01, 1989 Business started: 04/01/1988 Business started locally: 04/01/1988
Type of Entity

Sole Proprietorship

Business Management
Gary Broussard, Owner
Contact Information
Principal: Gary Broussard, Owner
Business Category

Siding Contractors Windows Roofing Contractors

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Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    4345 Pebble Beach Dr

    Beaumont, TX 77707

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
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Complaint Detail(s)

9/17/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Our window at **** Burlington are not installed properly and will not pass * windstorm inspection. We were told after the fact that Mr ********* should have had an inspector come out as the windows were being installed. We have had two professionals tell us many of the defaults.

Desired Settlement: We want them fixed properly or a full refund. We also want to go through a mediator, as Mr ********* says one thing one day and something else the next. Very confusing.

Business Response: Business' Initial Response /* (1000, 13, 2013/05/29) */ I was willing to replace windows that did not operate to their satisfaction, which totaled 5 in the front, 2 in the back. I wrote up a contract to show what I was to do. According to original contract no windstorm or painting. He had a contractor, they're working on the house to do all painting. I never ever said I would provide windstorm. After sending contract through fax to **** I was hung up on twice. At this point because of back surgery and being off work I do not have money on hand. I am willing to pay by the month to refund the money charged for these windows which totals (7 windows X $187.50) = $1312.50. I am sorry for all the trouble and would appreciate the opportunity to resolve this. **** L. ********* Consumer's Final Response /* (-5, 16, 2013/06/07) */ Consumer supplied email: ************@att.net Business' Final Response /* (4000, 21, 2013/07/01) */ The Mediation Center let the BBB know that the business contacted them stating that they have recently had additional communication with the consumers and are trying to resolve. However; if they are unable to resolve, the mediation has been rescheduled for July 11th. Note from BBB: If this issue is not resolved. BBB Arbitration is also an option. Please contact ************ at XXX-XXXX ext. 103 for additional information.