BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that All-Tex Waste Water Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for All-Tex Waste Water Services include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Commission on Environmental Quality
Phone Number: (512) 239-1000
Business ManagementCliff Chambers, Owner Julie Chambers, Owner
Septic Tanks & Systems Contractors & Dealers Plumbers Plumbing - Contractor
2764 Rea Rd
Kountze, TX 77625 (409) 246-4739 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (409) 782-0669(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: All tex installed a new sewer system at my home and left my yard a mess. Now they will not return my calls or address the issue. All tex has hired to install a new sewer system at my home. They came and started the work and were very slow to finish however I was fine with that as long as they completed the project and put my yard back together. Well come to find out the first set of lines they laid were put in the wrong spot so those had to be dug up and they had to dig up the rest of my yard to lay it in the correct place to pass inspection. Throughout the job they were instructed over and over to make sure they put the yard back the way they found it. I know grass would be missing but I just wanted a level yard. They finished laying all the lines and covered everything up and left my yard a complete wreck. I have called them several times to tell them they need to come back out to fix my yard and finally they agreed to come back out and look. That was a week ago and no one, of course, ever showed. I have huge ruts in my yard because of their equipment, the ground is completely unlevel, piles of dirt in places that they didn't spread, and chips out of my driveway were they were digging and missed the dirt and hit my driveway. They even left ruts in the lot next to me that isn't even my property. This company is completely unprofessional, unwilling to correct the horrible job they did, and at this point even unwilling to take my calls. If they don't want to come out and fix my yard then I will demand payment so I can have a professional do so. Because they clearly are not professionals. I have several pictures of my yard and damages to my driveway that I can provide.
Desired Settlement: I am seeking a nice level yard and All Tex to correct the ruts in my yard and damages to my driveway. However, if they feel like they can not correct these issues I will seek payment so that I can hire a professional to level my yard and repair the damages. I have images I can provide of the yard and damages.
I've had two different waste water companies take a look at this (*** *********** and ***** ***********) and they both said it was better than what they would've done.
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr. ******** is trying to work with Ms. *****; he is going out this week to talk with her on this matter.
Problems with Product/Service
Read Complaint Details
Complaint: **** ***** **** Vista Crystal Beach, TX XXXXX I find it difficult to understand how this system had to be pumped out after three years of use every other weekend, during the beach season when my home system has been in service for 13 years and has not had to be pumped out yet. I have called your answering service several times but no one returns my call. I would like to discuss this with you as well as how your service man inspects my blower motor without a ladder. I do not understand how you can pump a tank out without removing the lid and or grass around it.
Desired Settlement: I would like to see the pump out ticket, with the operator's name, date and time tank was pumped. I did not give you authorization to pump my tank, and I want you to know if I continue to use your service you do not have my permission to perform any other maintenance without my consent. Please call me, XXX-XXX-XXXX.
Business Response: Initial Business Response /* (1000, 9, 2014/02/12) */ On February 12, 2013, Mrs ***** called in to have a tech come out because the system was not working correctly. When the tech arrived at **** Vista the system was overflowing. The tech back washed the systems pump tank, cleaned and replaced the spin filters. System was then back up and working correctly. This is a misunderstanding on Mr ***** because there was not a pump truck involved, just the wording was incorrect. When a pump tank is pumped out it is back washed getting all the sludge out of the pup tank. I have tried to contact Mr ***** and have left messages for a return call but as of this date he has not returned my calls. The only charge was for labor and fuel. Sincerely, ***** ******** All-Tex Wastewater Services