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A BBB Accredited Business since
BBB has determined that All-Tex Waste Water Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for All-Tex Waste Water Services include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Commission on Environmental Quality
Phone Number: (512) 239-1000
Business ManagementCliff Chambers, Owner Julie Chambers, Owner
Septic Tanks & Systems Contractors & Dealers Plumbers Plumbing - Contractor
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Additional Phone Numbers
- (409) 782-0669(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
|7/3/2014||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: **** ***** **** Vista Crystal Beach, TX XXXXX I find it difficult to understand how this system had to be pumped out after three years of use every other weekend, during the beach season when my home system has been in service for 13 years and has not had to be pumped out yet. I have called your answering service several times but no one returns my call. I would like to discuss this with you as well as how your service man inspects my blower motor without a ladder. I do not understand how you can pump a tank out without removing the lid and or grass around it.
Desired Settlement: I would like to see the pump out ticket, with the operator's name, date and time tank was pumped. I did not give you authorization to pump my tank, and I want you to know if I continue to use your service you do not have my permission to perform any other maintenance without my consent. Please call me, XXX-XXX-XXXX.
Business Response: Initial Business Response /* (1000, 9, 2014/02/12) */ On February 12, 2013, Mrs ***** called in to have a tech come out because the system was not working correctly. When the tech arrived at **** Vista the system was overflowing. The tech back washed the systems pump tank, cleaned and replaced the spin filters. System was then back up and working correctly. This is a misunderstanding on Mr ***** because there was not a pump truck involved, just the wording was incorrect. When a pump tank is pumped out it is back washed getting all the sludge out of the pup tank. I have tried to contact Mr ***** and have left messages for a return call but as of this date he has not returned my calls. The only charge was for labor and fuel. Sincerely, ***** ******** All-Tex Wastewater Services
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|10/24/2011||Problems with Product/Service|