BBB Accredited Business since

Burns Properties, Inc.

Additional Locations

Phone: (409) 866-2398 Fax: (409) 860-5208 6845 Phelan Blvd, Beaumont, TX 77706 http://www.burnspropertiesinc.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Burns Properties, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Burns Properties, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Burns Properties, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1993 Business started: 01/01/1993 Business started locally: 01/01/1993 Business incorporated 01/05/1993 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Real Estate Commission
PO Box 12188, Austin TX 78711
www.trec.state.tx.us
Phone Number: (512) 459-6544

Type of Entity

Corporation

Business Management
Andrew Burns, President Colleen Burns Mitzi Burns
Contact Information
Principal: Andrew Burns, President
Business Category

Property Management - Industrial & Commercial Real Estate - Commercial Real Estate - Industrial Real Estate Agents Real Estate Consultants Residential Property Managers (NAICS: 531311)


Additional Locations

  • 6845 Phelan Blvd

    Beaumont, TX 77706 (409) 866-2398

  • PO Box 3723

    Beaumont, TX 77704

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/16/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The apt has an infestation of ants, broken drawers, broken refrigerator, broken washing machine, messed up doors, disposal broken,etc N/A

Desired Settlement: N/A

Business Response: Business' Initial Response /* (1000, 18, 2013/09/04) */ We are in receipt of your correspondence regarding the complaints filed by Mr. ***** at Sunnydale Apartments. According to Ms. ********, the following actions were taken to address the initial complaints, well in advance of the time period required under the terms of the Lease. 1. Refrigerator was replaced with a new refrigerator 2. Washing machine was replaced with a new washing machine 3. Disposal was replaced with a new disposal 4. Ants were exterminated by a licensed pest control operator 5. The drawers were repaired With respect to the additional complaint for the loss of power in the bathroom, the maintenance request has been scheduled and will most likely be addressed today. The call was received by the answering service during non business hours on Sept 1, 2013. The request was a non emergency request, therefore the maintenance request was initiated on the next business day of September 3, 2013. With respect to Mr. *****' allegation that Ms. ******** made derogatory remarks during a conversation, Mr. ***** was being argumentative with Ms. ******** as she was explaining what steps had been taken to address the complaints, I believe that Ms. ******** used the term " Pissy", not " Prissy". I believe that Mr. ***** misunderstood what was said. I think that you will find that Sunnydale Apartments has worked in a prudent manner to address the complaints filed by Mr. *****. It is apparent that Mr. ***** continues to remain dissatisfied with our efforts to address the complaints that he and Mr. Ball have with Sunnydale Apartments, therefore, we will agree to let them out of their Lease without penalty for the cost of reletting and future acceleration of rent. Please have them provide Ms. ******** with a written move out notice for the date that they intend to vacate the premises. If you need anything further, please do not hesitate to contact me at your convenience. Sincerely: ****** R. ***** President Managaing Agent Sunnydale Apartments Consumer's Final Response /* (-5, 15, 2013/09/02) */ Correction: We contacted the business September 1,2013 at 10:11am