BBB Accredited Business since

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Burns Properties, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Burns Properties, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Additional Information

top
BBB file opened: January 01, 1993 Business started: 01/01/1993 Business started locally: 01/01/1993 Business incorporated: 01/05/1993 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Real Estate Commission
PO Box 12188, Austin TX 78711
www.trec.state.tx.us
Phone Number: (512) 459-6544

Type of Entity

Corporation

Business Management
Andrew Burns, President Colleen Burns Mitzi Burns
Contact Information
Principal: Andrew Burns, President
Business Category

Property Management - Industrial & Commercial Real Estate - Commercial Real Estate - Industrial Real Estate Agents Real Estate Consultants Residential Property Managers (NAICS: 531311)


Additional Locations

  • 6845 Phelan Blvd

    Beaumont, TX 77706 (409) 866-2398

  • PO Box 3723

    Beaumont, TX 77704

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

Find a LocationX

  Change Location
Show Only Accredited Locations


Complaint Detail(s)

9/16/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: The apt has an infestation of ants, broken drawers, broken refrigerator, broken washing machine, messed up doors, disposal broken,etc N/A

Desired Settlement: N/A

Business Response: Business' Initial Response /* (1000, 18, 2013/09/04) */ We are in receipt of your correspondence regarding the complaints filed by Mr. ***** at Sunnydale Apartments. According to Ms. ********, the following actions were taken to address the initial complaints, well in advance of the time period required under the terms of the Lease. 1. Refrigerator was replaced with a new refrigerator 2. Washing machine was replaced with a new washing machine 3. Disposal was replaced with a new disposal 4. Ants were exterminated by a licensed pest control operator 5. The drawers were repaired With respect to the additional complaint for the loss of power in the bathroom, the maintenance request has been scheduled and will most likely be addressed today. The call was received by the answering service during non business hours on Sept 1, 2013. The request was a non emergency request, therefore the maintenance request was initiated on the next business day of September 3, 2013. With respect to Mr. *****' allegation that Ms. ******** made derogatory remarks during a conversation, Mr. ***** was being argumentative with Ms. ******** as she was explaining what steps had been taken to address the complaints, I believe that Ms. ******** used the term " Pissy", not " Prissy". I believe that Mr. ***** misunderstood what was said. I think that you will find that Sunnydale Apartments has worked in a prudent manner to address the complaints filed by Mr. *****. It is apparent that Mr. ***** continues to remain dissatisfied with our efforts to address the complaints that he and Mr. Ball have with Sunnydale Apartments, therefore, we will agree to let them out of their Lease without penalty for the cost of reletting and future acceleration of rent. Please have them provide Ms. ******** with a written move out notice for the date that they intend to vacate the premises. If you need anything further, please do not hesitate to contact me at your convenience. Sincerely: ****** R. ***** President Managaing Agent Sunnydale Apartments Consumer's Final Response /* (-5, 15, 2013/09/02) */ Correction: We contacted the business September 1,2013 at 10:11am

7/23/2012 Billing/Collection Issues