BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Burns Properties, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Burns Properties, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Real Estate Commission
PO Box 12188, Austin TX 78711
Phone Number: (512) 459-6544
Type of Entity
Business ManagementAndrew Burns, President Colleen Burns Mitzi Burns
Property Management - Industrial & Commercial Real Estate - Commercial Real Estate - Industrial Real Estate Agents Real Estate Consultants Residential Property Managers (NAICS: 531311)
6845 Phelan Blvd
Beaumont, TX 77706 (409) 866-2398 Directions
PO Box 3723
Beaumont, TX 77704
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: The apt has an infestation of ants, broken drawers, broken refrigerator, broken washing machine, messed up doors, disposal broken,etc N/A
Desired Settlement: N/A
Business Response: Business' Initial Response /* (1000, 18, 2013/09/04) */ We are in receipt of your correspondence regarding the complaints filed by Mr. ***** at Sunnydale Apartments. According to Ms. ********, the following actions were taken to address the initial complaints, well in advance of the time period required under the terms of the Lease. 1. Refrigerator was replaced with a new refrigerator 2. Washing machine was replaced with a new washing machine 3. Disposal was replaced with a new disposal 4. Ants were exterminated by a licensed pest control operator 5. The drawers were repaired With respect to the additional complaint for the loss of power in the bathroom, the maintenance request has been scheduled and will most likely be addressed today. The call was received by the answering service during non business hours on Sept 1, 2013. The request was a non emergency request, therefore the maintenance request was initiated on the next business day of September 3, 2013. With respect to Mr. *****' allegation that Ms. ******** made derogatory remarks during a conversation, Mr. ***** was being argumentative with Ms. ******** as she was explaining what steps had been taken to address the complaints, I believe that Ms. ******** used the term " Pissy", not " Prissy". I believe that Mr. ***** misunderstood what was said. I think that you will find that Sunnydale Apartments has worked in a prudent manner to address the complaints filed by Mr. *****. It is apparent that Mr. ***** continues to remain dissatisfied with our efforts to address the complaints that he and Mr. Ball have with Sunnydale Apartments, therefore, we will agree to let them out of their Lease without penalty for the cost of reletting and future acceleration of rent. Please have them provide Ms. ******** with a written move out notice for the date that they intend to vacate the premises. If you need anything further, please do not hesitate to contact me at your convenience. Sincerely: ****** R. ***** President Managaing Agent Sunnydale Apartments Consumer's Final Response /* (-5, 15, 2013/09/02) */ Correction: We contacted the business September 1,2013 at 10:11am