BBB Accredited Business since

Impact Plumbing, LLC

Phone: (409) 962-5547 Fax: (409) 962-3455 View Additional Phone Numbers 3944 Main Ave, Groves, TX 77619

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Impact Plumbing, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Impact Plumbing, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Impact Plumbing, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 05, 2001 Business started: 09/29/1995 Business started locally: 09/29/1995
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas State Board of Plumbing Examiners
Phone Number: (512) 458-2145

Type of Entity

Limited Liability Company (LLC)

Business Management
Charles Marcum, President Gabby Hanners, Office Administrator
Contact Information
Principal: Charles Marcum, President
Business Category

Plumbers Plumbing - Contractor Plumbing Drains & Sewer Cleaning Water Heater - Tankless Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Alternate Business Names
Benjamin Franklin Plumbing

Additional Locations

  • 3944 Main Ave

    Groves, TX 77619 (409) 962-5547


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/23/2014 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: I Feel I was overcharged for services. Sprayer on kithchen facuet went out it could not be repaired so one of their faucets was installed the job took a little under 1 hour to repair. I was quoted a $200.00 charge on phone but the final charge was $385.00. I have discused this with the owner and he told me I got a discount it should have been $418.oo. I feel this was unfair business practices.

Desired Settlement: I am asking for the refund of $185.00 which would be the difference of the quoted price and the actual charge.

Business Response:

Mr. ******** came in to our office and explained what his problem with his kitchen sink faucet was.  A plumber was in the office at the time, and told Mr. ******** we would waive the trip charge and come take

a look at the faucet right then.  The plumber followed Mr. ******** home.  The plumber looked at the faucet and knew it couldn't be fixed.  He told Mr. ******** he would have to replace the faucet and quoted him

a price of $385.00.  Mr. ******** agreed and signed the authrozation to proceed with the work.  Our plumber then replaced the faucet and Mr. ******** wrote a check for the work completed.  In no way was the customer mislead

about the price of the the job, because we always get a signature from the home owner before any work is started.  We will not be issueing a refund due to this fact.

Best Regards,

******* ******

MPL# *****

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Impact Plumbing, LLC
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)