BBB Accredited Business sinceAdditional Locations
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that David's Discount Plumbing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for David's Discount Plumbing include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Licensing & Regulations
PO Box 12157, Austin TX 78711
Phone Number: (512) 463-6599
Texas State Board of Plumbing Examiners
Phone Number: (512) 458-2145
Type of Entity
Business ManagementDavid Rodriguez, Owner
Plumbers Plumbing - Contractor Plumbing Drains & Sewer Cleaning
Alternate Business NamesDavid's Discount Sewer & Drain Service Discount Plumbing
2213 Earle St
Port Neches, TX 77651 (409) 962-2447 Directions
PO Box 1442
Groves, TX 77619
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (409) 729-9890(Phone)
- (409) 963-8808(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I hired them to install a shower in my home a few weeks ago. I hired them because of their A+ rating on the BBB. The job should only have taken a few days and we are going on 3 weeks now. I never know if they are coming or not. I call them and they tell me they will call me back and then I never hear from them. I called three times last week and each time I am told that they will get back with me. I NEVER hear back. I called again today. Today I was told they were coming to my home to finish the job. They still have not showed up at 4:15 this afternoon. When they show up, I do not have a problem with the quality of work they do. I just don't ever know if they are coming or not.
Desired Settlement: I would like the job to be completed to my satisfaction and done so in a timely manner.
Business Response: David's Discount Plumbing is truly sorry for the miss communication on this job. In the beginning of his job there was a lot of confusion on weather or not the customer wanted to even start the job and we had plumbers waiting for the customer to decide. When the job was finally started our company was so over booked that it was very hard for us to complete this job. We are attempting to complete this job as soon as possible.
They informed me the plumber had been sick. I am reasonable. I understand illness. Just let me know something. Then they sent a different guy out who capped off the existing pipes and installed my faucet in the sink. When he left, I was told that he was going out of town and that he was not sure who would be by to finish the job. I did not hear from them again until the next week and it was only because I called.
When they finally came this time, it was a third person. This guy moved my existing pipes and got the pipes ready to have the shower head and faucet attached. This was on a Thursday again. When this one left, I was told this guy was going out of town and was not sure who would finish my job. I told this person, I would just like a call if they were coming or not. That I am not unreasonable, I understand they have other jobs. I just want to know when and if they are coming. He said he would personally call me on Friday and let me know something. I did not hear from him on Friday. I called him on Tuesday of the next week and he informed me he was on vacation. He gave me a number to call to schedule the install. This brings us to last week. I called the numbers I had several times and each time the person I spoke with told me they would get back with me and they never did. The only communication I have with them is the communication I initiate.
There have been a few delays on this job because in tearing out the shower they are installing we discovered my other bathroom was leaking. I had it repaired and ready for them to complete their job by the next day. The next delay came when they said I did not have enough of the bathroom torn out. I started working on it that morning and had it completed before lunch. The next delay came when we discussed how they were going to install the shower. I did not agree with how they wanted to do it. They wanted to install the walls to the studs of the bathroom. The shower walls are very flimsy and I did not agree with that approach. I wanted some type of backing up first. They agreed with me and I had things fixed the way I wanted and ready for them by the next day. This is where we stand now. Everything is up and ready for them to complete the job. I have received no communication from them again other than the calls I have made. When I call, someone is always going to call me back and it NEVER happens. I am still waiting on them and I can not get them to tell me a time or date as to when they are going to finish my job.
In my complaint, I stated that the work they have done has been good. I do not have a problem with the quality of their work. My problem with them is their failure to communicate what is going on. In their response they stated they are very busy and overbooked. Why have they not told me that when I call? I am reasonable. I can understand that. Why can't they simply say, we are backed up right now and we cannot get to you until such and such date. All I want is communication as to where we stand. The rest of the job they have for me should not take more than a day to complete. I am beyond frustrated with them and their lack of proper communication.
When the consumer rejected our response, he had called us. We apologized for the misunderstanding.