BBB Accredited Business since

Crown Plumbing

Phone: (409) 284-5640 5305 Gorman Rd, Beaumont, TX 77705 http://www.crownplumbingrepair.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Crown Plumbing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Crown Plumbing include:

  • Length of time business has been operating
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Crown Plumbing
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

BBB file opened: September 21, 2010 Business started: 01/30/1991 Business started locally: 01/30/1991
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas State Board of Plumbing Examiners

http://www.tsbpe.state.tx.us
Phone Number: (512) 458-2145

Type of Entity

Sole Proprietorship

Business Management
Charlie Sanchez, Owner Ryan Sanchez
Contact Information
Principal: Charlie Sanchez, Owner
Business Category

Plumbers Plumbing - Contractor Plumbing - Renovation & Repair Plumbing Drains & Sewer Cleaning Plumbing Fixtures, Parts, Supplies - Retail

Products & Services

Crown Plumbing offers the following product(s): Kitchen and bathroom fixtures, pipes, parts, boilers, water heaters, radiant heating, ducts, radiators, heat pumps

Alternate Business Names
A+ Plumbing by Around the Clock

Customer Review Rating plus BBB Rating Summary

Crown Plumbing has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/14/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Their ad on Southeastexas.com said no overcharging, keep prices estimates low, lowest guaranteed fees. I did not receive free estimate, he came in hurried saying he had to find the problem 1st went and did the Job which was a 15 min. Sewer clean out that was less than 20ft. Instant result then rudely asked for a check made out in his name ******* *******not to company for $180.00. Rude also. I was taken & he knows it. False advertising. I've had that same drain cleaned several times before nothing at that high cost. Criminal.

Desired Settlement: Adjustment for over charging

Business Response:

Business response to consumer per phone conversation:

I did not over charge you. I charge everyone the same price, $180. Why did you not refuse the service when I was at your house and gave you the estimate? Once you found out the price you could have refused the service. 

2/6/2015 Problems with Product/Service

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

2 Customer Reviews on Crown Plumbing
Neutral Experience (0 reviews)
Negative Experience (0 reviews)
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