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BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Beaumont Enterprise meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Beaumont Enterprise include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 12 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

12 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 4
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 12

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Beaumont Enterprise
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1963 Business started: 11/06/1880 Business started locally: 11/06/1880
Business Management
Mark Adkins, President/Publisher Corey Bazemore, Circulation Director Dwight Brown, Advertising Director David Constantine, Managing Editor Charla Fagg, Single Copy Manager Schwanna Ferguson, Multi Media Consultant Jessica Hildago, Account Executive Tim Kelly, Editor Pili Linares, Advertising Manager Cindy Maggio, Assistant to the Publisher Roxanne Moon, Supervisor - Billing & A/R Dept Kris Worrell, Managing Editor
Contact Information
Principal: Mark Adkins, President/Publisher
Customer Contact: Cindy Maggio, Assistant to the Publisher
Business Category

Newspapers Advertising - Newspaper Newspaper Publishers (NAICS: 511110)

Alternate Business Names
BE Plus Hardin County News VIP Magazine

Additional Locations

  • 380 Main St

    Beaumont, TX 77701 (409) 833-3311

  • PO Box 3071

    Beaumont, TX 77704

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/31/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The carrier does not tie my paper when it is raining. Also, my sprinkler goes off on Monday, Wednesday & Friday and the paper get wet. This week my paper was in the street. The office will not give me the name of the carrier. I have had to buy 2 Sunday papers in the last 3 weeks.

Desired Settlement: Have the carrier tie the paper because putting it in plastic with an open end does not keep it dry. I would like the name of the carrier and a local number for the Enterprise to speak to someone about this issue.

Business Response:

Customer complained to the BBB about ”service issues” with the Beaumont Enterprise.

Since customer returned from vacation and restarted their paper on 7/01/2015 they have 2 service complaints registered.  The first was on  9/13/2015 for “no paper” and the second was registered on 11/03/2015 as a “wet paper” complaint for the day before, 11/02/2015.

We bag our papers everyday due to the unpredictable nature of the weather.  That particular Sunday we had extremely heavy downpours throughout the morning.

We offer same day redelivery service until 10:00 am daily, 7 days a week.

The customer asked for the carriers name.  All of our carriers are independent contractors and as such, we are not allowed to give out their names or phone number without their permission.

Customer also asked that the paper be “tied”.  We will ask the carrier to do so.

Customer also asked for a local contact number for the Beaumont Enterprise.  Customer can call ***** **** at 409 *** **** Monday through Friday to speak a local representative.  However, for redelivery of a missed or wet paper customer should call our customer service number which is 409 *** *****

Additionally we will credit customer for the two newspapers they had to purchase.

Consumer Response:
I am not satisfied with them. She did nothing to change the problem. Our paper still gets wet half the time. I want it on the books

Sincerely,

***** *******

Business Response:

On 12/10/2015 we received a response from ***** ******* to our submitted response below.  In her response Ms. ******* claimed that the “paper still gets wet half the time.”

Our original response to Ms. ******* was dated 11/17 (see below).  In that response we provided the customer with a local number per her request as well as providing our main customer service number as well as hours of operation and our re-delivery policy. 

Customer has not used either of the numbers provided her since the time of our response (in fact there is no complaint activity on the account since the 11/03 complaint as noted below).

The customer has been provided with our main customer service information as well as expanded local customer service (per her request) and has chosen not to use either of those avenues. 

We work hard and in a diligent manner to ensure that all of customers receive their paper on a daily basis and in an acceptable condition. 

Customer can now contact **** ********, Circulation Director at the Beaumont Enterprise at 409 *** **** if she wishes to discuss this matter even further.  

Consumer Response:

The carrier is now tying my paper.

Sincerely,
***** *******

11/25/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: They throw the paper in the street or somebody else yard and do not properly tie our papers up. I have repeatedly called the Bmt Enterprise to complain. And to see if they would tell us who the carrier is.

Desired Settlement: Tie our papers so they don't get wet.

Business Response:

Customer complained of missed deliveries, improper deliveries and that her paper got wet, yet classified the nature of the complaint as “Selling Practices”  Given the specifics in the complaint I will address the complaint as service issues. 

Customer complains that the paper is in the street or someone else’s yard and goes on to state that she has to “repeatedly call the Beaumont Enterprise”.  Our records indicate the customer has called the Beaumont Enterprise twice in the last 12 months.  Both of those calls were the result of “no paper” complaints.  It should be noted that the customer complains about the paper being thrown in someone else’s yard, yet customer lives in a triplex with where there are three yards very close to each other and it appears customer lives in the middle unit of the three.

 Customers desired settlement is to have the carriers name and to have the papers tied in their bag.  We bag our papers every day to do our best to accommodate the weather here.  We will ask the carrier to tie the customers paper, and to be sure to throw the paper as close to customers walk way as possible.  Customer also wanted us to inform them of who the carrier is.  All our carriers are independent contractors and we are not allowed to give out that information.  Customer can continue to call our customer service number at 409 838 2818 or if they would like to speak to someone local they can call ***** ****, in Beaumont at 409 *** ****.

11/13/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The Beaumont Enterprise called me a few weeks ago and asked me to renew my Sunday service and we agree on a price of $39.00 for six months. When I opened my bill it was $53.25 for six months. I immediately call them and canceled, I do not want them to ever contact me again with their lies.. I just hope they do not treat other senior citizen in this matter.

Desired Settlement: Never contact me again

Business Response:

Customer is correct that customer was offered 26 weeks for $39.00.

 

This was done by a company we contract Tele-marketing services to.  It was done 3 days after a price increase went into effect for the Beaumont Enterprise of $0.50/week per customer.  It was an honest mistake by the contracted telemarketing company.  This is what caused a difference in what customer was told over the phone and the bill that arrived in the mail.

Had customer contacted the Beaumont Enterprise directly we would have been happy to honor the offer that was made to the customer as it was not the customers fault. 

We would still be glad to honor the price that was offered to the customer.  However, customers desired settlement is to never be contacted by the Beaumont Enterprise again.  To that end, customers phone number has been registered with all companies that make calls on our behalf, as a DO NOT CALL. 

Should the customer still want the original offer that was made we would be happy to honor that offer.  Customer can call the Circulation Director directly to start the paper at the price offered above.  Paul Banister 409 838 2812. 

We work very hard at the Beaumont Enterprise to treat all customers with the utmost care.  We certainly do not lie to our customers nor do we target senior citizens in any manner.  Our subscribers are the life blood of our newspaper and as such it would be counterproductive for us treat our customers in the manner that customer suggests in their comments to the BBB.

10/31/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought a 4 week promotional trial subscription from a representative at HEB on 365. I was told the paper would be delivered to my address **** *** *** **** ******, beginning on 9/10/15. Did not get the paper on 10th, 11th, 12th or 13th. I called each morning and was told each time they would get one out to me, never happened. I was told this by a lady named ***** that my subscription would not start until I got my first paper. I got my first paper on 9/14/15, after 2 weeks I saw they were not as good as the Port Arthur News that I had been getting for about 40 years. On 10/2/15, I called to let them know I would not be renewing my subscription. Could not get a live person after 3 tries. Left voice message on #************. On 10/5/15, did the same thing with the same results. At 1:33pm I got a call from ***** and she said she was sorry about my problems. On 10/6/15, did not receive my paper so I called circulation dept 800-891-3638 and got a female. She told me I would not be getting anymore papers she had canceled my subscription and there would not be any refund. After 3 weeks of a paid in advance for 4 week contract! On top of this, my credit card was hit for another $20. This is what they do to seniors. I am 75 years old. This is not right. Just a few dollars from a large amount of suckers is a lot of money. Nobody wants to take the time or trouble to complain.

Desired Settlement: They need to do what is right, and not cheating & lying.

Business Response:

·        New start for Mr. **** was entered into our system on 9/9 for a start date of 9/10

·        9/10 Delivery should have started

·        9/11 Customer complained delivery had not started

·        9/11 Customers account was credited for 2 missed deliveries

·        9/12 Customer complained no paper

·        9/13 Customer complained no paper, that delivery was made to the wrong house

·        9/14 Customers account was credited for 2 missed delivery days

·        10/5 Customer calls to stop and requests a refund

·        10/6 Customers account was stopped

·        10/5 and 10/7 two separate credits issued totaling $20.00, the amount paid.

We did not do a good job servicing Mr. ****’s account.  We would like another chance at some point to try to do a better job.

10/7/2015 Billing/Collection Issues
9/30/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have had to call 7 of the last 9 days about my paper not being delivered or delivering the wrong paper. Monday , I received Sundays paper and Tuesday (today) I received last weeks Hardin County news. I have asked a supervisor to call and no one has called, I have contacted accounting and left a message about not receiving my paper and no one will call me back. I have been taking the Beaumont Enterprise for over 30 years and the service has gotten terrible. I pay my bill on time and I expect my paper to be delivered on time and be correct. In my opinion the Beaumont Enterprise is lying to the public and taking their money and not delivering the product promised

Desired Settlement: All I want is for my paper to be delivered on time and the correct paper to be delivered.

Business Response:

Customer requests paper earlier than our delivery takes place in the area in which she lives.  We have tried to accommodate customers’ requests to the best of our ability but it is not possible to do on a regular basis.  

 

Customer has been contacted by the District Manager, as well as our in house customer service representative.  Additionally we offered and customer accepted a credit to their account for $18.26 for papers that were missed.

 

Going forward customer has the Customer Service number to call, the District Manager to call as well as a local Customer Service representative to help with any of her delivery issues.  

 

We appreciate the customers point of view, but in fact the Beaumont Enterprise is not lying to customers and just taking their money.  Customer has been credited for missed deliveries and been given three different phone numbers to call. 

1/8/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Several months ago, a high school student came to my home soliciting 15 week subscriptions to The Beaumont Enterprise so he could try and earn a scholarship. I obliged and bought a subscription. The subscription expired, but rather than putting a stop on delivery, The Beaumont Enterprise continued to deliver the newspaper without my authorization, and continued accruing a balance. I received a call today asking if I would care to renew, and I told the caller I did not wish to renew. The caller then said he could not stop delivery and that I would need to call The Beaumont Enterprise circulation desk to cancel my subscription. Upon calling the circulation desk, I was informed that I could cancel my subscription, but also that I had a balance of over $9 of unauthorized newspaper delivery that needed to be paid. I told them that I would not pay the balance because I only subscribed for 15 weeks, and they should stop delivering the paper at the end of the 15 weeks. I was informed by the circulation desk clerk that I would still have to pay the balance.

Desired Settlement: My desired outcome is two-fold. 1) I would like the balance removed from my account, as I never authorized the additional delivery. 2) I would like The Beaumont Enterprise to change their billing practices, that if the subscription ends without having actively renewed, that they will not continue accruing a balance, but will stop delivering the paper.

Business Response:

On December 15, 2014 we received notification of a complaint against the Beaumont Enterprise from:

 

******* *****

**** **** ****** Dr.

Beaumont, TX 77706

*** *** ****

***********************

 

I called Mr. ***** on December 15th after researching his account with the Beaumont Enterprise.  Mr. ***** did indeed subscribe through a door to door sales promotion and had renewed his subscription one time after the initial sign up period was over.  Mr. ***** had a Sunday only subscription with the Beaumont Enterprise the entire term of this subscription.

 

Mr. ***** received a call from one of our contracted tele-vendors asking to renew and attempting to collect an accrued balance on the same call.  The accrued balance was $5.25.

 

First I assured Mr. ***** that we would discontinue delivery of his paper, second we would remove the $5.25 accrued balance from his account.  Lastly I explained to Mr. ***** that the “business practice” he wanted us to change was in fact a very common practice.  Many companies extend “revolving” credit to their customers on a monthly basis, and that this situation was no different.

 

He seemed to be satisfied with the conversation, explanations and resolutions.

 

**** ********

Beaumont Enterprise

Circulation Director

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 10346430, and find that this resolution is satisfactory to me.

Sincerely,

******* *****

11/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Beaumont sent me a bill for renewal and I mailed them a check #3765 for $302.12 which was cashed 09/17/2014. They started taking payment from my debit card in July for 23.24 in July, Aug,Sept and Oct. They have even stopped my paper twice. I have written them and never get answer. I have tried to get into my account with the enterprise and I don't know my pass word and they say they will mail it to me I never receive it. I can't understand what just what they are doing. I need help. I am 82 years old and I don't know where to turn. I really think they owe me a refund. I just never get a reply from them.

Desired Settlement: Please help me get some of my money back from the Enterprise.

Business Response: The customer set up a duplicate account on her own through our subscriber portal on 6/18/14 and set up the account as EZ pay.  We stopped the duplicate account and will refund by check the money that was charged to her credit card.  ****** ****, Assistant Circulation Director, called her and explained the resolution and the customer said she is satisfied.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 10262160, and find that this resolution is satisfactory to me.

Sincerely,

****** ******

Consumer Response:  
Complaint: 10262160

I am rejecting their previous response today because:


This problem only stopped for a short time.. The $302.12 I sent in doesn't seem to being used on my  account. #40024146 It is for 52 weeks and I sent it in 9/11/2014.
I did not receive a paper yesterday or this morning. I closed my deblt card so they can't take the $23.00 they were taking out monthly.
I would like to get a  refund on my remaining balance and the paper stopped. I will be 83 years old this month and I can't take all this mess.
Thank you so much for your help.

****** ******
Warren, Texas

Business Response: Circulation department was unsuccessful in our attempts to contact ****** ******.  We have sent her check back and we have stopped her paper as requested.  

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 10262160, and find that this resolution is satisfactory to me.

Sincerely,

****** ******

8/26/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Around the third week of March, 2014 I received an offer in the mail from Beaumont Enterprise. The offer was for 13 weeks of Sunday home delivery for $13.00 and receive a $20. Wal-Mart gift card. I phoned the Enterprise and agreed to accept this offer. They were given permission to charge the $13.00 to my credit card, which they did on March 21, 2014. I explained to the lady that they did not have permission to make any additional charges to my card. I ask about the $20. Wal-Mart card and was told they would put it in the mail. We received our first paper on Sunday, March 23, 2014. During the 13 weeks of delivery, we did not get our paper on two separate Sundays, therefore I chose to not extend the subscription because of poor service. I have made four additional calls to ask about the gift card and always promised "it will be mailed". I have talked to friends who are going through the same situation with Beaumont Enterprise. If they do not intend to follow though with what they advertise, they should not include it in their ads! I had a message from Beaumont Enterprise one day last week. The caller stated they could not get a charge to go through on my credit card and I needed to call them. I returned the call and told them to check their records and will find no permission from me for any additional charges to my credit card. I ask them again about the gift card and was again told that it will be mailed. Is there a Government agency that deals with false advertising? Thank you for your help in this matter.

Desired Settlement: The gift card which was promised in the advertisement mailed to my home.

Business Response: Per ***** ******** phone conversation with BBB:

The gift card was mailed on Friday, August 8th at 4:14pm  *****@gt.rr.com

We have a new Circulation Director and hopefully things will be getting better.

This complaint should be resolved now.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 10169553, and find that this resolution is satisfactory to me.

Sincerely,

******* ****

12/23/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Beaumont Enterprise did not provide a refund in 3 to 5 business days as they promised on the phone on Nov 11th. I was originally subsribed to the Beaumont Enterprise paper at a rate of $19 per month which I had paid each month via PayPal. Somehow when they renewed my subsription they pulled $19 from PayPal and since this was lower then the renewal charges they stopped delivery of my paper even though they had pulled $19 on Nov 9th. On Nov 11th I attempted to go on the Enterprise web site and when I signed up for a subsription for $19 dollars a month the web site crashed twice. Later I found that the web site did pull $19 twice from my PayPal account (now I am out $57). I called on Nov 11th at about 7:30 AM and asked ***** (customer ser rep) to cancel my paper and return all my money as soon as possible. ***** told me it would take 3 to 5 business days. I called back in the afternoon on Nov 11th and talked to ****** and asked to make sure that they returned all $57 and not just the original $19 and he assured me that it would be taken care of. When I called on Nov 21st and talked to ***** -- I asked to talk to a supervisor as my money has sitll not been returned. She told me that the supervisors do not come in until 9 AM (nice feature). Got one call at home from ****** ***** who left a msg with my sister. I called ****** back 2 times on the Nov 21st to give her answering maching - phone numbers where I could be reached. Never heard back from her. I also called her phone number about 2 dozen times on Nov 21st and all I got was a answering machine. It is 9:30 AM on Nov 22nd and I still do not have my money back in PayPal and I have not heard back from ******. I would like my money back today if not sooner. I would also like an explaination as to why this was not paid in 3 to 5 days as the state requires.

Desired Settlement: I want a refund of my $57 dollars today! I also want to know why the paper started being delivered again even though I left specific instructions on Nov 11th to cancel the subscription. I would also like to know why my Money was not refunding in 3 to 5 days as promised on Nov 11th. Since it is Nov 22nd -- this is clearly beyond the 3 to 5 business days and 10 days later then I requested to be reimbursed. I this day and age of automatic payments -- there is no reason why this should not have been reimbursed on Nov 11th or 12th.

Business Response: Initial Business Response /* (1000, 12, 2013/12/11) */ Mr. **** needs to stop PayPal account. Accounting at Beaumont Enterprise is supposed to explain this to the consumer. This has all gone through the Houston Call Center and I have contacted the Carrier. **** ******** with the Beaumont Enterprise Accounting Department will contact Mr. **** to resolve. ***** ****** Assistant to the Publisher Beaumont Enterprise

10/11/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I am writing to you about my Beaumont Enterprise paper. Almost 2 1/2 years ago I ask if we could pay for the paper by the month. We only get $1277 SS each month, we are both 78 years old. They said that I could and gave me their address so I could pay them. Each month I send it a few day early on the last of the month, for the next month. I started out the last week in Dec 2012 so they would get it on time for January 2012. Each month I do it this way. They got my June payment when I mailed it May 28th. They got my July payment when I sent it June 26 for July. They wont give us our paper because they said I owe them for June. They refuse to go back and check that I have paid 7 times this year.

Desired Settlement: I want my paper for July or my $21.42 back. I have taken this paper for over 40 years and until some lady got into the Circulation Dept. I've had no trouble. I took the paper under the name of ******** for years, he died and I married again and now it is ******* *****. Someone needs to stop that lady from doing this to people. My acct # is XXXXXXXX. The check in May is for June #3081 mailed 5/28/13. The one for July is #3089 mailed 6/26/13.

Business Response: Initial Business Response /* (1000, 15, 2013/08/23) */ We are contacting Ms. ***** by phone to personally speak with her and resolve the issue. Thank you, ***** ****** Beaumont Enterprise Final Consumer Response /* (3000, 20, 2013/09/05) */ I called the paper company because I was out of town on 8/23. The only thing they offered was pay again and take the paper again. I got mad because they owe me July's paper. She argued with me and I told her God Bless who ever took that paper money. I'll let God handle it, he knows the answer. When I mailed it I always got a receipt back from the state that the paper belong to. I never got one in July. I guess they never got it. Thank you and I'll just give up. I don't need the stress, I am a diabetic and have high blood pressure.

7/31/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I talked to Beaumont Enterprise over a month about my refund and they told me that it would be back on my card and they told me later that a check by mail. It all started when I did not receive my paper. I talked to Beaumont Enterprise over a month about my refund and they told me that it would be back on my card and then they told me that it would come by check in the mail and neither of them happened. May 29, 2013. Credit Card $7.00. I did not receive an account number.

Desired Settlement: I want my refund and not getting lied to. But if you can try to get more. This is ridiculous.

Business Response: Business' Initial Response /* (1000, 13, 2013/07/22) */ The refund check for $7.00 was issued on 6/24/13 but has not cleared the bank as of yet. ***** ****** Assistant to the Publisher/HR Beaumont Enterprise 380 Main St., Beaumont, TX Consumer's Final Response /* (-5, 9, 2013/07/17) */ yes i have heard from them but they are still giving me the run around. my patience is very thin with them. please help me get my refund.


Customer Review(s)

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