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Better Business Bureau ®
Start With Trust®
Southeast Texas

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Beaumont Enterprise meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for The Beaumont Enterprise include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 9 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

9 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 2
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 9

Additional Information

top
BBB file opened: January 01, 1963 Business started: 11/06/1880 Business started locally: 11/06/1880
Business Management
Mark Adkins, President/Publisher Corey Bazemore, Circulation Director Dwight Brown, Advertising Director David Constantine, Managing Editor Charla Fagg, Single Copy Manager Schwanna Ferguson, Multi Media Consultant Jessica Hildago, Account Executive Tim Kelly, Editor Pili Linares, Advertising Manager Cindy Maggio, Assistant to the Publisher Roxanne Moon, Supervisor - Billing & A/R Dept Kris Worrell, Managing Editor
Contact Information
Principal: Mark Adkins, President/Publisher
Customer Contact: Cindy Maggio, Assistant to the Publisher
Business Category

Newspapers Advertising - Newspaper

Alternate Business Names
BE Plus Hardin County News VIP Magazine

Additional Locations

  • 380 Main St

    Beaumont, TX 77701 (409) 833-3311

  • PO Box 3071

    Beaumont, TX 77704

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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Additional Phone Numbers

  • (409) 838-2801(Phone)
  • (409) 838-2802(Phone)
  • (409) 838-2803(Phone)
  • (409) 838-2809(Phone)
  • (409) 838-2812(Phone)
  • (409) 838-2825(Phone)
  • (409) 838-2825(Phone)
  • (409) 838-2849(Phone)
  • (409) 838-2876(Phone)
  • (409) 838-2887(Phone)
  • (409) 838-2898(Phone)
  • (409) 880-0797(Phone)
  • (409) 883-4349(Phone)
  • (409) 883-4388(Phone)
  • (409) 838-2857 (Fax)
  • (409) 838-2865 (Fax)
  • (409) 838-2869 (Fax)
  • (409) 880-0757 (Fax)
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Complaint Detail(s)

11/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Beaumont sent me a bill for renewal and I mailed them a check #3765 for $302.12 which was cashed 09/17/2014. They started taking payment from my debit card in July for 23.24 in July, Aug,Sept and Oct. They have even stopped my paper twice. I have written them and never get answer. I have tried to get into my account with the enterprise and I don't know my pass word and they say they will mail it to me I never receive it. I can't understand what just what they are doing. I need help. I am 82 years old and I don't know where to turn. I really think they owe me a refund. I just never get a reply from them.

Desired Settlement: Please help me get some of my money back from the Enterprise.

Business Response: The customer set up a duplicate account on her own through our subscriber portal on 6/18/14 and set up the account as EZ pay.  We stopped the duplicate account and will refund by check the money that was charged to her credit card.  ****** ****, Assistant Circulation Director, called her and explained the resolution and the customer said she is satisfied.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 10262160, and find that this resolution is satisfactory to me.

Sincerely,

****** ******

Consumer Response:  
Complaint: 10262160

I am rejecting their previous response today because:


This problem only stopped for a short time.. The $302.12 I sent in doesn't seem to being used on my  account. #40024146 It is for 52 weeks and I sent it in 9/11/2014.
I did not receive a paper yesterday or this morning. I closed my deblt card so they can't take the $23.00 they were taking out monthly.
I would like to get a  refund on my remaining balance and the paper stopped. I will be 83 years old this month and I can't take all this mess.
Thank you so much for your help.

****** ******
Warren, Texas

Business Response: Circulation department was unsuccessful in our attempts to contact ****** ******.  We have sent her check back and we have stopped her paper as requested.  

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 10262160, and find that this resolution is satisfactory to me.

Sincerely,

****** ******

8/26/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Around the third week of March, 2014 I received an offer in the mail from Beaumont Enterprise. The offer was for 13 weeks of Sunday home delivery for $13.00 and receive a $20. Wal-Mart gift card. I phoned the Enterprise and agreed to accept this offer. They were given permission to charge the $13.00 to my credit card, which they did on March 21, 2014. I explained to the lady that they did not have permission to make any additional charges to my card. I ask about the $20. Wal-Mart card and was told they would put it in the mail. We received our first paper on Sunday, March 23, 2014. During the 13 weeks of delivery, we did not get our paper on two separate Sundays, therefore I chose to not extend the subscription because of poor service. I have made four additional calls to ask about the gift card and always promised "it will be mailed". I have talked to friends who are going through the same situation with Beaumont Enterprise. If they do not intend to follow though with what they advertise, they should not include it in their ads! I had a message from Beaumont Enterprise one day last week. The caller stated they could not get a charge to go through on my credit card and I needed to call them. I returned the call and told them to check their records and will find no permission from me for any additional charges to my credit card. I ask them again about the gift card and was again told that it will be mailed. Is there a Government agency that deals with false advertising? Thank you for your help in this matter.

Desired Settlement: The gift card which was promised in the advertisement mailed to my home.

Business Response: Per ***** ******** phone conversation with BBB:

The gift card was mailed on Friday, August 8th at 4:14pm  *****@gt.rr.com

We have a new Circulation Director and hopefully things will be getting better.

This complaint should be resolved now.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 10169553, and find that this resolution is satisfactory to me.

Sincerely,

******* ****

12/23/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Beaumont Enterprise did not provide a refund in 3 to 5 business days as they promised on the phone on Nov 11th. I was originally subsribed to the Beaumont Enterprise paper at a rate of $19 per month which I had paid each month via PayPal. Somehow when they renewed my subsription they pulled $19 from PayPal and since this was lower then the renewal charges they stopped delivery of my paper even though they had pulled $19 on Nov 9th. On Nov 11th I attempted to go on the Enterprise web site and when I signed up for a subsription for $19 dollars a month the web site crashed twice. Later I found that the web site did pull $19 twice from my PayPal account (now I am out $57). I called on Nov 11th at about 7:30 AM and asked ***** (customer ser rep) to cancel my paper and return all my money as soon as possible. ***** told me it would take 3 to 5 business days. I called back in the afternoon on Nov 11th and talked to ****** and asked to make sure that they returned all $57 and not just the original $19 and he assured me that it would be taken care of. When I called on Nov 21st and talked to ***** -- I asked to talk to a supervisor as my money has sitll not been returned. She told me that the supervisors do not come in until 9 AM (nice feature). Got one call at home from ****** ***** who left a msg with my sister. I called ****** back 2 times on the Nov 21st to give her answering maching - phone numbers where I could be reached. Never heard back from her. I also called her phone number about 2 dozen times on Nov 21st and all I got was a answering machine. It is 9:30 AM on Nov 22nd and I still do not have my money back in PayPal and I have not heard back from ******. I would like my money back today if not sooner. I would also like an explaination as to why this was not paid in 3 to 5 days as the state requires.

Desired Settlement: I want a refund of my $57 dollars today! I also want to know why the paper started being delivered again even though I left specific instructions on Nov 11th to cancel the subscription. I would also like to know why my Money was not refunding in 3 to 5 days as promised on Nov 11th. Since it is Nov 22nd -- this is clearly beyond the 3 to 5 business days and 10 days later then I requested to be reimbursed. I this day and age of automatic payments -- there is no reason why this should not have been reimbursed on Nov 11th or 12th.

Business Response: Initial Business Response /* (1000, 12, 2013/12/11) */ Mr. **** needs to stop PayPal account. Accounting at Beaumont Enterprise is supposed to explain this to the consumer. This has all gone through the Houston Call Center and I have contacted the Carrier. **** ******** with the Beaumont Enterprise Accounting Department will contact Mr. **** to resolve. ***** ****** Assistant to the Publisher Beaumont Enterprise

10/11/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I am writing to you about my Beaumont Enterprise paper. Almost 2 1/2 years ago I ask if we could pay for the paper by the month. We only get $1277 SS each month, we are both 78 years old. They said that I could and gave me their address so I could pay them. Each month I send it a few day early on the last of the month, for the next month. I started out the last week in Dec 2012 so they would get it on time for January 2012. Each month I do it this way. They got my June payment when I mailed it May 28th. They got my July payment when I sent it June 26 for July. They wont give us our paper because they said I owe them for June. They refuse to go back and check that I have paid 7 times this year.

Desired Settlement: I want my paper for July or my $21.42 back. I have taken this paper for over 40 years and until some lady got into the Circulation Dept. I've had no trouble. I took the paper under the name of ******** for years, he died and I married again and now it is ******* *****. Someone needs to stop that lady from doing this to people. My acct # is XXXXXXXX. The check in May is for June #3081 mailed 5/28/13. The one for July is #3089 mailed 6/26/13.

Business Response: Initial Business Response /* (1000, 15, 2013/08/23) */ We are contacting Ms. ***** by phone to personally speak with her and resolve the issue. Thank you, ***** ****** Beaumont Enterprise Final Consumer Response /* (3000, 20, 2013/09/05) */ I called the paper company because I was out of town on 8/23. The only thing they offered was pay again and take the paper again. I got mad because they owe me July's paper. She argued with me and I told her God Bless who ever took that paper money. I'll let God handle it, he knows the answer. When I mailed it I always got a receipt back from the state that the paper belong to. I never got one in July. I guess they never got it. Thank you and I'll just give up. I don't need the stress, I am a diabetic and have high blood pressure.

7/31/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I talked to Beaumont Enterprise over a month about my refund and they told me that it would be back on my card and they told me later that a check by mail. It all started when I did not receive my paper. I talked to Beaumont Enterprise over a month about my refund and they told me that it would be back on my card and then they told me that it would come by check in the mail and neither of them happened. May 29, 2013. Credit Card $7.00. I did not receive an account number.

Desired Settlement: I want my refund and not getting lied to. But if you can try to get more. This is ridiculous.

Business Response: Business' Initial Response /* (1000, 13, 2013/07/22) */ The refund check for $7.00 was issued on 6/24/13 but has not cleared the bank as of yet. ***** ****** Assistant to the Publisher/HR Beaumont Enterprise 380 Main St., Beaumont, TX Consumer's Final Response /* (-5, 9, 2013/07/17) */ yes i have heard from them but they are still giving me the run around. my patience is very thin with them. please help me get my refund.

6/28/2012 Problems with Product/Service
3/12/2012 Delivery Issues
3/12/2012 Delivery Issues
1/24/2012 Delivery Issues