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A BBB Accredited Business since
BBB has determined that The Beaumont Enterprise meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for The Beaumont Enterprise include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 6 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||6|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMark Adkins, President/Publisher Corey Bazemore, Circulation Director Dwight Brown, Advertising Director David Constantine, Managing Editor Charla Fagg, Single Copy Manager Schwanna Ferguson, Multi Media Consultant Jessica Hildago, Account Executive Tim Kelly, Editor Pili Linares, Advertising Manager Cindy Maggio, Assistant to the Publisher Roxanne Moon, Supervisor - Billing & A/R Dept Kris Worrell, Managing Editor
Newspapers Advertising - Newspaper
Alternate Business NamesBE Plus Hardin County News VIP Magazine
380 Main St
Beaumont, TX 77701 (409) 833-3311 Directions
PO Box 3071
Beaumont, TX 77704
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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BBB Complaint Process
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Additional Phone Numbers
- (409) 838-2801(Phone)
- (409) 838-2802(Phone)
- (409) 838-2803(Phone)
- (409) 838-2809(Phone)
- (409) 838-2812(Phone)
- (409) 838-2825(Phone)
- (409) 838-2825(Phone)
- (409) 838-2849(Phone)
- (409) 838-2876(Phone)
- (409) 838-2887(Phone)
- (409) 838-2898(Phone)
- (409) 880-0797(Phone)
- (409) 883-4349(Phone)
- (409) 883-4388(Phone)
- (409) 838-2857 (Fax)
- (409) 838-2865 (Fax)
- (409) 838-2869 (Fax)
- (409) 880-0757 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Several months ago, a high school student came to my home soliciting 15 week subscriptions to The Beaumont Enterprise so he could try and earn a scholarship. I obliged and bought a subscription. The subscription expired, but rather than putting a stop on delivery, The Beaumont Enterprise continued to deliver the newspaper without my authorization, and continued accruing a balance. I received a call today asking if I would care to renew, and I told the caller I did not wish to renew. The caller then said he could not stop delivery and that I would need to call The Beaumont Enterprise circulation desk to cancel my subscription. Upon calling the circulation desk, I was informed that I could cancel my subscription, but also that I had a balance of over $9 of unauthorized newspaper delivery that needed to be paid. I told them that I would not pay the balance because I only subscribed for 15 weeks, and they should stop delivering the paper at the end of the 15 weeks. I was informed by the circulation desk clerk that I would still have to pay the balance.
Desired Settlement: My desired outcome is two-fold. 1) I would like the balance removed from my account, as I never authorized the additional delivery. 2) I would like The Beaumont Enterprise to change their billing practices, that if the subscription ends without having actively renewed, that they will not continue accruing a balance, but will stop delivering the paper.
On December 15, 2014 we received notification of a complaint against the Beaumont Enterprise from:
**** **** ****** Dr.
Beaumont, TX 77706
*** *** ****
I called Mr. ***** on December 15th after researching his account with the Beaumont Enterprise. Mr. ***** did indeed subscribe through a door to door sales promotion and had renewed his subscription one time after the initial sign up period was over. Mr. ***** had a Sunday only subscription with the Beaumont Enterprise the entire term of this subscription.
Mr. ***** received a call from one of our contracted tele-vendors asking to renew and attempting to collect an accrued balance on the same call. The accrued balance was $5.25.
First I assured Mr. ***** that we would discontinue delivery of his paper, second we would remove the $5.25 accrued balance from his account. Lastly I explained to Mr. ***** that the “business practice” he wanted us to change was in fact a very common practice. Many companies extend “revolving” credit to their customers on a monthly basis, and that this situation was no different.
He seemed to be satisfied with the conversation, explanations and resolutions.
Problems with Product/Service
Read Complaint Details
Complaint: Beaumont sent me a bill for renewal and I mailed them a check #3765 for $302.12 which was cashed 09/17/2014. They started taking payment from my debit card in July for 23.24 in July, Aug,Sept and Oct. They have even stopped my paper twice. I have written them and never get answer. I have tried to get into my account with the enterprise and I don't know my pass word and they say they will mail it to me I never receive it. I can't understand what just what they are doing. I need help. I am 82 years old and I don't know where to turn. I really think they owe me a refund. I just never get a reply from them.
Desired Settlement: Please help me get some of my money back from the Enterprise.
Business Response: The customer set up a duplicate account on her own through our subscriber portal on 6/18/14 and set up the account as EZ pay. We stopped the duplicate account and will refund by check the money that was charged to her credit card. ****** ****, Assistant Circulation Director, called her and explained the resolution and the customer said she is satisfied.
Business Response: Circulation department was unsuccessful in our attempts to contact ****** ******. We have sent her check back and we have stopped her paper as requested.
Read Complaint Details
Complaint: Around the third week of March, 2014 I received an offer in the mail from Beaumont Enterprise. The offer was for 13 weeks of Sunday home delivery for $13.00 and receive a $20. Wal-Mart gift card. I phoned the Enterprise and agreed to accept this offer. They were given permission to charge the $13.00 to my credit card, which they did on March 21, 2014. I explained to the lady that they did not have permission to make any additional charges to my card. I ask about the $20. Wal-Mart card and was told they would put it in the mail. We received our first paper on Sunday, March 23, 2014. During the 13 weeks of delivery, we did not get our paper on two separate Sundays, therefore I chose to not extend the subscription because of poor service. I have made four additional calls to ask about the gift card and always promised "it will be mailed". I have talked to friends who are going through the same situation with Beaumont Enterprise. If they do not intend to follow though with what they advertise, they should not include it in their ads! I had a message from Beaumont Enterprise one day last week. The caller stated they could not get a charge to go through on my credit card and I needed to call them. I returned the call and told them to check their records and will find no permission from me for any additional charges to my credit card. I ask them again about the gift card and was again told that it will be mailed. Is there a Government agency that deals with false advertising? Thank you for your help in this matter.
Desired Settlement: The gift card which was promised in the advertisement mailed to my home.
Per ***** ******** phone conversation with BBB:
Read Complaint Details
Complaint: Beaumont Enterprise did not provide a refund in 3 to 5 business days as they promised on the phone on Nov 11th. I was originally subsribed to the Beaumont Enterprise paper at a rate of $19 per month which I had paid each month via PayPal. Somehow when they renewed my subsription they pulled $19 from PayPal and since this was lower then the renewal charges they stopped delivery of my paper even though they had pulled $19 on Nov 9th. On Nov 11th I attempted to go on the Enterprise web site and when I signed up for a subsription for $19 dollars a month the web site crashed twice. Later I found that the web site did pull $19 twice from my PayPal account (now I am out $57). I called on Nov 11th at about 7:30 AM and asked ***** (customer ser rep) to cancel my paper and return all my money as soon as possible. ***** told me it would take 3 to 5 business days. I called back in the afternoon on Nov 11th and talked to ****** and asked to make sure that they returned all $57 and not just the original $19 and he assured me that it would be taken care of. When I called on Nov 21st and talked to ***** -- I asked to talk to a supervisor as my money has sitll not been returned. She told me that the supervisors do not come in until 9 AM (nice feature). Got one call at home from ****** ***** who left a msg with my sister. I called ****** back 2 times on the Nov 21st to give her answering maching - phone numbers where I could be reached. Never heard back from her. I also called her phone number about 2 dozen times on Nov 21st and all I got was a answering machine. It is 9:30 AM on Nov 22nd and I still do not have my money back in PayPal and I have not heard back from ******. I would like my money back today if not sooner. I would also like an explaination as to why this was not paid in 3 to 5 days as the state requires.
Desired Settlement: I want a refund of my $57 dollars today! I also want to know why the paper started being delivered again even though I left specific instructions on Nov 11th to cancel the subscription. I would also like to know why my Money was not refunding in 3 to 5 days as promised on Nov 11th. Since it is Nov 22nd -- this is clearly beyond the 3 to 5 business days and 10 days later then I requested to be reimbursed. I this day and age of automatic payments -- there is no reason why this should not have been reimbursed on Nov 11th or 12th.
Business Response: Initial Business Response /* (1000, 12, 2013/12/11) */ Mr. **** needs to stop PayPal account. Accounting at Beaumont Enterprise is supposed to explain this to the consumer. This has all gone through the Houston Call Center and I have contacted the Carrier. **** ******** with the Beaumont Enterprise Accounting Department will contact Mr. **** to resolve. ***** ****** Assistant to the Publisher Beaumont Enterprise
Read Complaint Details
Complaint: I am writing to you about my Beaumont Enterprise paper. Almost 2 1/2 years ago I ask if we could pay for the paper by the month. We only get $1277 SS each month, we are both 78 years old. They said that I could and gave me their address so I could pay them. Each month I send it a few day early on the last of the month, for the next month. I started out the last week in Dec 2012 so they would get it on time for January 2012. Each month I do it this way. They got my June payment when I mailed it May 28th. They got my July payment when I sent it June 26 for July. They wont give us our paper because they said I owe them for June. They refuse to go back and check that I have paid 7 times this year.
Desired Settlement: I want my paper for July or my $21.42 back. I have taken this paper for over 40 years and until some lady got into the Circulation Dept. I've had no trouble. I took the paper under the name of ******** for years, he died and I married again and now it is ******* *****. Someone needs to stop that lady from doing this to people. My acct # is XXXXXXXX. The check in May is for June #3081 mailed 5/28/13. The one for July is #3089 mailed 6/26/13.
Business Response: Initial Business Response /* (1000, 15, 2013/08/23) */ We are contacting Ms. ***** by phone to personally speak with her and resolve the issue. Thank you, ***** ****** Beaumont Enterprise Final Consumer Response /* (3000, 20, 2013/09/05) */ I called the paper company because I was out of town on 8/23. The only thing they offered was pay again and take the paper again. I got mad because they owe me July's paper. She argued with me and I told her God Bless who ever took that paper money. I'll let God handle it, he knows the answer. When I mailed it I always got a receipt back from the state that the paper belong to. I never got one in July. I guess they never got it. Thank you and I'll just give up. I don't need the stress, I am a diabetic and have high blood pressure.
Problems with Product/Service
Read Complaint Details
Complaint: I talked to Beaumont Enterprise over a month about my refund and they told me that it would be back on my card and they told me later that a check by mail. It all started when I did not receive my paper. I talked to Beaumont Enterprise over a month about my refund and they told me that it would be back on my card and then they told me that it would come by check in the mail and neither of them happened. May 29, 2013. Credit Card $7.00. I did not receive an account number.
Desired Settlement: I want my refund and not getting lied to. But if you can try to get more. This is ridiculous.
Business Response: Business' Initial Response /* (1000, 13, 2013/07/22) */ The refund check for $7.00 was issued on 6/24/13 but has not cleared the bank as of yet. ***** ****** Assistant to the Publisher/HR Beaumont Enterprise 380 Main St., Beaumont, TX Consumer's Final Response /* (-5, 9, 2013/07/17) */ yes i have heard from them but they are still giving me the run around. my patience is very thin with them. please help me get my refund.