Business ProfileforLittle Giant Manufacturing Company, Inc.

Our church needed a new baptistry water heater. I ordered ********** from Little Giant Manufacturing *** on April 30th,2023. The cost was on my credit card of $475. plus tax. The ad said allow 6 to 8 weeks for delivery. I Received the water heater the first week of October. I had our licensed plumber install the new heater. I then had our licensed electrician wire the unit. We set a date of October 22nd as a baptismal service at our church. On Friday October 20th we filled the baptistry and then turned on the water heater. No light came on the unit but we left it on until the next day to see if it would heat the water. Saturday it was still not working so we had to cancel our baptismal service. Monday October 23rd I spoke with *** at Little Giant. He was defensive about the product being defective. He began statements like did you have a friend install it or did you have the tub filled with water before turning on the power and on and on. I shared that we have done baptismal services many times and the heater was installed by licensed professionals. *** said, have the electrician bypass the thermostat to see if it will heat the water we did and the light came on and it began heating the water. *** said now you can have your baptismal service but the heater now has a safety issue because it will not stop heating the water without the thermostat connected. He said remove the thermostat and ship it to me but it will be 32 weeks before we can send you a new one. Later after we removed this small thermostat *** called and said I spoke with ********************* the supplier and he said no don't send the thermostat unless it is attached to the heating element which is the internal part of the heater. I said just send us a new thermostat and let's be done with this. He said I told you how long it would take to get this replaced. I told him this is horrible customer service Wait six months on a purchased product then not be able to use it.