BBB Accredited Business since
Phone: (409) 898-7740 Fax: (409) 895-0830 3925 Delaware St, Beaumont, TX 77706
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A BBB Accredited Business since
BBB has determined that Beaumont Greenery meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Beaumont Greenery include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementLynn Rowell, Owner Jinny Segeada, Office Manager
Landscape Contractors Landscape Maintenance Landscape Designers Lawn Maintenance Garden Centers Plants - Retail Gardening Hand Tools Lawn Installation Service Landscape Architects Nursery, Garden Center, and Farm Supply Stores (NAICS: 444220)
3925 Delaware St
Beaumont, TX 77706 (409) 898-7740 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I called Beaumont Greenery in early June about talking to someone about landscape work at my house. Spoke with ***** and made an appointment for **** to come out. Late that day, ***** called and cancelled. Next day she called and rescheduled. **** arrived at the house and we talked about what I wanted done. He took measurements of the front of the house and was going to work up a plan and cost estimate. I told him I wanted to start after the July 4th holiday and was going to be out of town for two weeks. He said he'd get back with me. On June 29th, I returned from vacation. There was no mail or phone messages indicating that they had tried to contact me, so on Monday, June 30, I called Beaumont Greenery and talked to *****. I told her I hadn't heard anything from them regarding my project. She said, "He didn't call you?" I told her no, and she told me she'd check with **** and call me back. I have never heard another word!
Desired Settlement: I want the folks at Beaumont Greenery to know that I would never use them, or recommend them to anyone. I think it is disgusting how many of the "business people" in this town don't have enough respect for their customers, or potential customers, to communicate on a timely basis. If a job is above the level of your expertise, or your schedule is just so full you can't meet expectations or commitments, please just say so, up front, so that a person can move on.
First and foremost, I, myself, **** ****** of Beaumont Greenery is a consumer as well as a business owner. The customer is accurate in the explanation of the events that occurred as stated. At this particular time in my life, as a husband, a father, business owner and a human being, I was dealt some of life's everyday challenges. I had a family member that was ill, that eventually in mid July lost his battle, and a lost a true friend and a grandfather. Does this give me a reason to disregard my customers? NO. I simply let my life problems foreshadow my duties as a business owner. Yes, for awhile I was off balance in a business that I have run smoothly for 25 plus years without one complaint to BBB. Now I will have a complaint about a service issue or a call back that I did not follow through on and the customer is always right. No money ever changed hands and I just lost a sense of perception to my duties as a businessman. I apologize for my actions and this will make me a better person.
It is unfortunate that neither **** nor ***** took the time to respond to my second inquiry. I understand how things sometimes get out of control, and my project could have waited, had I been alerted to the issue.
As it is, this incident has soured me on on what had been, very satisfactory business dealings in the past.