BBB Accredited Business since

Cigna HealthSpring

Phone: (800) 280-8888 Fax: (832) 553-3489 View Additional Phone Numbers 2900 North Loop W Ste 1300, Houston, TX 77092 http://www.cigna.com/medicare/cigna-healthspring


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Cigna HealthSpring meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Cigna HealthSpring include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Cigna HealthSpring
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 04, 2006 Business started: 11/01/2000 Business started locally: 11/01/2000
Type of Entity

Partnership

Business Management
Jane Crain, Administrative Asstistant Jay Hurt, COO Nicola Matthews, Member Grievences Department Vickie Rasmus, Sr. Field Sales Rep Dr. Keith Stout, Medical Advisor
Contact Information
Principal: Jane Crain, Administrative Asstistant
Customer Contact: Nicola Matthews, Member Grievences Department
Business Category

Insurance Consultants Medical Service Organizations All Other Insurance Related Activities (NAICS: 524298)

Alternate Business Names
Cigna Health & Renaissance Texas Health Spring

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    2900 North Loop W Ste 1300

    Houston, TX 77092 (832) 553-3300 (800) 280-8888

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.