BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that MCM Elegante' Hotel and Conference Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for MCM Elegante' Hotel and Conference Center include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementSteve McGaha, General Manager Virtue Alexander, Director of Sales
Hotels Massage Therapeutic Nail Salons Day Spas Banquet Facilities Conference Centers Hotels (except Casino Hotels) and Motels (NAICS: 721110)
Alternate Business NamesElegante Hotel Getaway Day Spa at the Elegante' Hotel Hemingway's Cafe MCM Elegante' Hotel Beaumont
2355 Ih 10 S
Beaumont, TX 77705 (409) 842-3600 (409) 924-7037 (409) 241-5297 (409) 617-0772 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (409) 924-7037(Phone)
- (409) 241-5297(Phone)
- (409) 617-0772(Phone)
- (409) 617-0757(Phone)
- (409) 617-0613(Phone)
- (877) 842-3606(Phone)
- (877) 842-3606 (Fax)
- (409) 840-6545 (Fax)
- (409) 840-6559 (Fax)
Additional Web Addresses
Additional Email Addresses
- - eQuote
- - Communication/Mass Email
- - eQuote
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: A employee of the hotel who works the front desk of the hotel gave a room key to someone not authorized for the specific room. I was staying in the hotel. A person obtained a room key at 3:00 am from the frost desk. That person then tried to open my door. Thankfully, my hotel room door was also "hinged" locked. The door was open, but was only open a few inches due to the "bolted hinge." Needless to say, my wife and I were awoken to people trying to gain entry to our room (thinking it was someone else's room).
Desired Settlement: I have yet to receive any phone call or email back explaing exactly what happened...as in, how this person received a key to my room at 3:00 in the morning. I never received an apology that morning from the front desk staff. I notified two managers at the Elegante Hotel via email. It took two emails for them to finally respond with "we are looking into it..." Obviously, they don't feel the need to care about their customer's safety at the hotel. My desired outcome: I stayed for two nights. A one, or two, night refund would be desired. In my opinion, this should have been the result the next morning after I alerted the staff as to what happened.
Per phone conversation with BBB:
This matter has been taken care of. We offered him a free nights stay.