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BBB Accreditation

A BBB Accredited Business since

BBB has determined that MCM Elegante' Hotel and Conference Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for MCM Elegante' Hotel and Conference Center include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on MCM Elegante' Hotel and Conference Center
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 01, 1986 Business started: 01/01/1984 Business started locally: 01/01/1984
Business Management
Steve McGaha, General Manager Virtue Alexander, Director of Sales
Contact Information
Principal: Steve McGaha, General Manager
Business Category

Hotels Massage Therapeutic Nail Salons Day Spas Banquet Facilities Conference Centers Hotels (except Casino Hotels) and Motels (NAICS: 721110)

Alternate Business Names
Elegante Hotel Getaway Day Spa at the Elegante' Hotel Hemingway's Cafe MCM Elegante' Hotel Beaumont

Additional Locations

  • 2355 Ih 10 S

    Beaumont, TX 77705 (409) 842-3600 (409) 924-7037 (409) 241-5297 (409) 617-0772

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/14/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: A employee of the hotel who works the front desk of the hotel gave a room key to someone not authorized for the specific room. I was staying in the hotel. A person obtained a room key at 3:00 am from the frost desk. That person then tried to open my door. Thankfully, my hotel room door was also "hinged" locked. The door was open, but was only open a few inches due to the "bolted hinge." Needless to say, my wife and I were awoken to people trying to gain entry to our room (thinking it was someone else's room).

Desired Settlement: I have yet to receive any phone call or email back explaing exactly what happened...as in, how this person received a key to my room at 3:00 in the morning. I never received an apology that morning from the front desk staff. I notified two managers at the Elegante Hotel via email. It took two emails for them to finally respond with "we are looking into it..." Obviously, they don't feel the need to care about their customer's safety at the hotel. My desired outcome: I stayed for two nights. A one, or two, night refund would be desired. In my opinion, this should have been the result the next morning after I alerted the staff as to what happened.

Business Response:

Per phone conversation with BBB:

This matter has been taken care of.  We offered him a free nights stay.

***** ******

 

 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 10351526, and find that this resolution is satisfactory to me.

Sincerely,

**** ******