BBB Accredited Business since

CHRISTUS Jasper Memorial Hospital

Phone: (409) 384-5461 Fax: (409) 384-1813 1275 Marvin Hancock Dr, Jasper, TX 75951

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that CHRISTUS Jasper Memorial Hospital meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for CHRISTUS Jasper Memorial Hospital include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on CHRISTUS Jasper Memorial Hospital
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: February 23, 1994 Business started: 01/01/1969 Business started locally: 01/01/1969
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Health Services
110 West 49th Street, Austin TX 78756
Phone Number: (800) 228-1570

Business Management
Complaints, CHRISTUS ST. ELIZABETH HOSP. Libby Cousins, Facility CFO Mark Durand, Assistant Administrator of Operations Bill Hecht, Regional CFO
Contact Information
Customer Contact: Mark Durand, Assistant Administrator of Operations
Business Category

Hospitals General Medical and Surgical Hospitals (NAICS: 622110)

Customer Review Rating plus BBB Rating Summary

CHRISTUS Jasper Memorial Hospital has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 1275 Marvin Hancock Dr

    Jasper, TX 75951 (409) 384-5461


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/16/2016 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: My ex husband took my daughter to the ER at Jasper Memorial in December of 2014. I was 300 miles away and was nowhere near, did not know that he was taking her to the ER, and woud never have approved of him taking her for a mild fever and sore throat. However, I received a bill in the mail from the hospital saying that I owed over $700. When I called and spoke with the staff in charge of billing, she told me that there was nothing she could do, but that her manager should be in to deal with it the next day. She also told me that although my name was on the insurance card, my ex had signed the registration log as well as all paperwork pertaining to responsibility for payment. They "assumed" that since he had my insurance card, that I was responsible for the payment. I spoke with the manager, who assured me it would be taken care of.. However, it was sent to two different collection agencies whom I have received bills from, both of whom claim I need to take it up with Jasper Memorial. Jasper Memorial has refused to deal with these charges properly, and are lucky I have not sued them yet for fraud! If this were a one time mistake I would understand, but there have been other issues with them as well, including removing $400 from my HSA account, then claiming I never paid it, and the Beaumont branch of the same hospital loaded me with morphine before running my card for $500 then claiming I never paid it either. The money was clearly gone from the account both times.

Desired Settlement: Please place the collection with the correct person! Also in the future, when you take money from someone, mark it as PAID!!

Business Response:

As per voicemail from **** ****** 2/4/16:

Christus Jasper Memorial Hospital is needing more information in order to further investigate this issue.  Information needed is the full name of the patient that was brought into the ER and any documentation involving this issue.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on CHRISTUS Jasper Memorial Hospital
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
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