BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that CHRISTUS Hospital-St. Mary, Port Arthur meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for CHRISTUS Hospital-St. Mary, Port Arthur include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Health Services
110 West 49th Street, Austin TX 78756
Phone Number: (800) 228-1570
Business ManagementWayne Moore, Administrator Karen Stubblefield, Regional Marketing Director
Hospitals General Medical and Surgical Hospitals (NAICS: 622110)
3600 Gates Blvd
Port Arthur, TX 77642 (409) 985-7431 Directions
PO Box 3696
Port Arthur, TX 77643
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: I paid 100.00 of my 189.00 **** on 5/1/13. It was deducted from my flex spending account. Billing doesn't know who was credited but it wasn't me. On 5-1-13 I paid 89.00 on my 189.00 Christus ****. It was deducted from my flex spending account on the next day. I did not give it another thought and did not receive another ****. I was surprised to hear from Christus because out of sight out of mind and when they called they said I did not pay them on 5-1. Then they changed that to "well, you paid it online, so that's an online problem and we can't fix it". (they offer online payments, so I'm confused). Then another CS person said "well, you paid it but it went to some other account, you'll have to track it down through your card company, get copies and send it all to us." The last week in May, I sent a certified letter to their billing department in Dallas (address on the ****) with my ****, copies of the transactions from the flex card company and a personal letter. and received the receipt in early June. I did not received a reply, phone call, anything from them and have still not received another ****. Today I received a phone call from their collections wanting the full amount of 189.00. I do not have my account # because I foolishly returned the **** to them. I had to go through the whole song and dance again today and was told (when I offered to email the receipts from ***************) that they cannot give out email addresses to anyone. This entire experience is frustrating and unnecessary. Every person I speak to has a different story.
Desired Settlement: I want them to send me a **** that reflects the amount I paid them and the current amount I owe. I **** not pay the additional amount until they fix what they have already messed up. I just want to see a **** that is correct so that I can pay and be done with them. What a nightmare. I am resending all materials to their Houston address (which I was just given today). I do know that I have spent longer on the aftermath of paying them than I spent in the urgent care facility.
Business Response: Business' Initial Response /* (1000, 6, 2013/07/16) */ Contact Name and Title: ****** *****, RN CCRN Contact Phone: XXX-XXX-XXXX Contact Email: ************@christushealth.org The initial payment from Ms. ******'s flex spending account was inadvertently unapplied. Communication to TLRA (collections)by Ms. ****** was undocumented by TLRA reps. Christus was not informed by TLRA of the patient's complaint. Upon receiving BBB notification, account was researched and the payment was found and applied to the account. In addition, the remaining balance has been adjusted for patient satisfaction due to the confusion Ms. ****** experienced related to the billing error. I have requested the Corporate Billing office provide her with an updated statement reflecting the applied payment and adjusted balance. Consumer's Final Response /* (-5, 5, 2013/07/04) */ The amount paid was 100.00 on 5-1-13, not 89.00. 89.00 is the remaining balance. Business' Final Response /* (2000, 8, 2013/07/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) Once the appropriate people at Christus became aware of the situation, everything was resolved completely and exceeded my expectations for wrapping up the issues with the account. They were both helpful and considerate and I would definitely use Christus again should the need arise. I was so impressed with the level of attention and professionalism from the Christus employees I have spoken to over the last two weeks. Thank you.