BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that CHRISTUS Hospital-St. Elizabeth, Beaumont meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for CHRISTUS Hospital-St. Elizabeth, Beaumont include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 9 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||9|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Health Services
110 West 49th Street, Austin TX 78756
Phone Number: (800) 228-1570
Business ManagementPaul Trevino, Administrator Nancy Bedair, Assistant to Paul Trevino Heather Boler, V.P Marketing & Stratigic Planning Charles Foster, Regional VP of HR Kimberly Franklin, Guest Services Bill Hecht, Regional CFO Ellen Jones, President/CEO Bill Klamfoth, Regional Director, Outpatient Operations Cheryl Larson, Executive Assistant Danielle Pardue, Marketing Manager Karen Stubblefield, Regional Marketing Director
Alternate Business NamesChristus Health Foundation of Southeast Texas CHRISTUS Health Southeast Texas Region
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (409) 899-7044(Phone)
- (409) 899-7077(Phone)
- (409) 899-7078(Phone)
- (409) 899-7102(Phone)
- (409) 899-7187(Phone)
- (409) 899-7189(Phone)
- (409) 899-7275(Phone)
- (409) 899-7294(Phone)
- (409) 899-7557(Phone)
- (409) 899-7763(Phone)
- (409) 899-7999(Phone)
- (713) 277-2431(Phone)
- (866) 683-3627(Phone)
Additional Email Addresses
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Unprofessional representation of medical staff during ER room visit. Rude, errogant. 4/18/2014 I want to register a complaint against Mr. *** ***** of the emergency room staff of the Beaumont, Texas facilty. My son ******* ********* has cystic fibrosis and has had recent sinus surgery due to constant infections and headaches. He has begun experiencing strong headaches again, and was advised by the Houston team to go to the ER if they continue. Once my son was called into the room, he tried to explain to Mr. ***** that he had cystic fibrosis, and also had recent sinus surgery. He abruptly cut him short stating "what did that have to do with anything". My son tried to explain that he was almost blacking out due to the headaches, and that he felt the recent surgery might be the cause. Again Mr. ***** stated "what did that have to do with anything, and why are you here". Again, he tried to explain that he had cystic fibrosis, recent surgery and strong headaches. Mr. ***** kept asking why was he in there. At this point, my son asked if he could see someone else. At that time, Mr. ***** said " there's the door, goodbye". This is the most unprofessional treatment my son has had in his total ordeal with cystic fibrosis and its conditions that go with it. Mr. ***** was totally out of line, refusing to listen to what my son had to say. My son has recently gone back to Houston and seen the sinus surgeon. He does have some major infection in his cavities, causing pain and headaches, they were cleaned out and additional antibiodics given. So my son had to endure additional pain and suffering because St. Elizabeth failed to properly diagnose and treat my son. I want to know what St Elizabeth is going to do to resolve this issue. As a minimum, I do NOT expect to receive a billing for this service. I am contacting other state agencies and departments to see how I can elevate this type of behavior and that it will not be tolerated by my son or any other member of the public. Regards ***** *********
Desired Settlement: No billing for services not given. Reprimand to Mr. *** ****** Should be terminated.
Business Response: Initial Business Response /* (1000, 6, 2014/05/07) */ We have entered the information provided into our system so the care can be reviewed and the behavior reported can be investigated. We will respond directly to the adult patient by a certified response letter within the next 30 days. Thank you.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|5/9/2013||Problems with Product/Service|
|8/20/2012||Problems with Product/Service|