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Southeast Texas

BBB Accreditation

A BBB Accredited Business since

BBB has determined that CHRISTUS Hospital-St. Elizabeth, Beaumont meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for CHRISTUS Hospital-St. Elizabeth, Beaumont include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 9 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

9 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 6
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 9

Additional Information

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BBB file opened: January 01, 1986 Business started: 05/01/1962 Business started locally: 05/01/1962
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Health Services
110 West 49th Street, Austin TX 78756
https://vo.dshs.state.tx.us/datamart/selSearchTypeTXRAS.do?from=loginPage
Phone Number: (800) 228-1570
infoplcd@dshs.state.tx.us

Business Management
Paul Trevino, Administrator Nancy Bedair, Assistant to Paul Trevino Heather Boler, V.P Marketing & Stratigic Planning Charles Foster, Regional VP of HR Kimberly Franklin, Guest Services Bill Hecht, Regional CFO Ellen Jones, President/CEO Bill Klamfoth, Regional Director, Outpatient Operations Cheryl Larson, Executive Assistant Danielle Pardue, Marketing Manager Karen Stubblefield, Regional Marketing Director
Contact Information
Customer Contact: Kimberly Franklin, Guest Services
Principal: Paul Trevino, Administrator
Business Category

Hospitals

Alternate Business Names
Christus Health Foundation of Southeast Texas CHRISTUS Health Southeast Texas Region

Additional Locations

  • 2830 Calder St

    Beaumont, TX 77702 (409) 892-7171

  • 3010 Harrison St Ste 202

    Beaumont, TX 77702

  • THIS LOCATION IS NOT BBB ACCREDITED

    701 Brazos St Ste 1050

    Austin, TX 78701

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Phone Numbers

  • (409) 899-7044(Phone)
  • (409) 899-7077(Phone)
  • (409) 899-7078(Phone)
  • (409) 899-7102(Phone)
  • (409) 899-7187(Phone)
  • (409) 899-7189(Phone)
  • (409) 899-7275(Phone)
  • (409) 899-7294(Phone)
  • (409) 899-7557(Phone)
  • (409) 899-7763(Phone)
  • (409) 899-7999(Phone)
  • (713) 277-2431(Phone)
  • (866) 683-3627(Phone)
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Additional Web Addresses

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Additional Email Addresses

  • - Communication/Mass Email
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Complaint Detail(s)

5/19/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Unprofessional representation of medical staff during ER room visit. Rude, errogant. 4/18/2014 I want to register a complaint against Mr. *** ***** of the emergency room staff of the Beaumont, Texas facilty. My son ******* ********* has cystic fibrosis and has had recent sinus surgery due to constant infections and headaches. He has begun experiencing strong headaches again, and was advised by the Houston team to go to the ER if they continue. Once my son was called into the room, he tried to explain to Mr. ***** that he had cystic fibrosis, and also had recent sinus surgery. He abruptly cut him short stating "what did that have to do with anything". My son tried to explain that he was almost blacking out due to the headaches, and that he felt the recent surgery might be the cause. Again Mr. ***** stated "what did that have to do with anything, and why are you here". Again, he tried to explain that he had cystic fibrosis, recent surgery and strong headaches. Mr. ***** kept asking why was he in there. At this point, my son asked if he could see someone else. At that time, Mr. ***** said " there's the door, goodbye". This is the most unprofessional treatment my son has had in his total ordeal with cystic fibrosis and its conditions that go with it. Mr. ***** was totally out of line, refusing to listen to what my son had to say. My son has recently gone back to Houston and seen the sinus surgeon. He does have some major infection in his cavities, causing pain and headaches, they were cleaned out and additional antibiodics given. So my son had to endure additional pain and suffering because St. Elizabeth failed to properly diagnose and treat my son. I want to know what St Elizabeth is going to do to resolve this issue. As a minimum, I do NOT expect to receive a billing for this service. I am contacting other state agencies and departments to see how I can elevate this type of behavior and that it will not be tolerated by my son or any other member of the public. Regards ***** *********

Desired Settlement: No billing for services not given. Reprimand to Mr. *** ****** Should be terminated.

Business Response: Initial Business Response /* (1000, 6, 2014/05/07) */ We have entered the information provided into our system so the care can be reviewed and the behavior reported can be investigated. We will respond directly to the adult patient by a certified response letter within the next 30 days. Thank you.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/9/2013 Problems with Product/Service
4/8/2013 Billing/Collection Issues
3/11/2013 Billing/Collection Issues
10/3/2012 Billing/Collection Issues
8/20/2012 Problems with Product/Service
7/17/2012 Billing/Collection Issues
7/5/2012 Billing/Collection Issues
12/30/2011 Billing/Collection Issues