BBB Business Review

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BBB Accredited Business since

River City Hospice

Additional Locations

Phone: (409) 832-3311 Fax: (409) 832-3312 View Additional Phone Numbers 2688 Calder St, Beaumont, TX 77702 View Additional Email Addresses http://www.rivercityhospice.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that River City Hospice meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for River City Hospice include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on River City Hospice
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 09, 2010 Business started: 05/15/2009 Business started locally: 05/15/2009 Business incorporated 03/23/2010 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Aging and Disability Services

Type of Entity

Corporation

Business Management
Jennifer Burch, Manager/Administrator Cody Arkeen, Alternate Administrator Lisa Maze, Executive Director Liz Mazzola-Oliva, Community Education Coordinator Janet Montagne, Owner
Contact Information
Principal: Jennifer Burch, Manager/Administrator
Business Category

Hospices

Alternate Business Names
Real Life Healthcare Services, LLC
Products & Services

This company offers Hospice care. Services Included:
* Treatment of the physical, emotional and spiritual needs of the family and patient
* Palliative Services provided in the home or in a facility
* Focusing on the management of the illness to ensure the patient is comfortable
* Considers helping family members and caregivers an essential part of the program
* Provision of nursing services, pharmaceuticals and medical equipment

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.