BBB Accredited Business since

G. & D. Construction and Builders LLC

Additional Locations

Phone: (409) 886-5551 Fax: (409) 883-8188 View Additional Phone Numbers PO Box 399, Orange, TX 77631 View Additional Email Addresses

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that G. & D. Construction and Builders LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for G. & D. Construction and Builders LLC include:

  • 4 complaint(s) filed against business

Factors that raised the rating for G. & D. Construction and Builders LLC include:

  • Length of time business has been operating
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

0 Customer Reviews on G. & D. Construction and Builders LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 14, 2006 Business started: 01/01/2000 Business started locally: 01/01/2000
Type of Entity

Limited Liability Company (LLC)

Business Management
Ruben H Dorantes, General Manager, Owner
Contact Information
Principal: Ruben H Dorantes, General Manager, Owner
Business Category

Home Builders Roofing Contractors Remodeling Services Contractor - Commercial Contractors - General New Single-Family Housing Construction (except For-Sale Builders) (NAICS: 236115)

Alternate Business Names
G. & D. Construction and Roofing G. & D. Roofing and Construction
Industry Tips
BBB Tips on Contractors BBB Tips on Foundation Repair

Additional Locations

  • 2204 N 16th St.

    Orange, TX 77630

  • PO Box 399

    Orange, TX 77631


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/29/2016 Problems with Product/Service
7/22/2015 Problems with Product/Service
7/23/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Owner of G&D Construction not honoring roof repair contract, I employed to complete patio stated 3 or 4 days paid 1/2 down on 6/12/14 not completed In 2009, ******, Owner of G&D Construction was asked to replace a roof. By contract I have a 10 year factory warranty on labor and 30 year factory warranty on materials. I reported a leak to him a week ago, today is 6.26.14 he came out looked at it and told me if I have any more problems he would go into attic, I had to call him back 6.24.14 he gave me a time he would return never showed up. Also, he started a patio for me around 6.15.14, I gave him 1/2 down on 6.12.14 and this project was suppose to be completed by 6.19.14 (3-4 days) I made several appointments with him he would say he was coming and he never showed up. I am recently widowed and my patio is not completed he has my money and my roof has a leak which is covered by contract. Recently, he came back and ask me for 800 dollars more. **Second complaint received 7/7/14, BBB is attaching it to the original complaint. Mr. ****** ******** from G&D Construction refused to complete work in a timely manner, refused to give my money back (phone call made 7.7.14),etc. Date: 7.7.14 ***** ******* *** ******** Avenue ******, Texas ***** Phone: (***) ***-**** Police Report: My name is ***** *******, I am recently widowed, I called G & D Construction owner, ****** ******** to come out in June around the 12th to check my roof because it was leaking inside of my house. On 2.27.10, ******'s company put a roof on my house and my roofing proposal/contract indicated that I had 30 year shingles that I had a 10 year factory warranty on labor and 30 year factory warranty on materials. Mr. ****** came out around the 12th and walked my roof and at the time had a can of some sort of substance telling me he was patching the leak and if I had any more problems call him and he would go up in the attic and fix it. I did sign another bid proposal for a patio to be built at the time and gave him a $1600.00 check (check #****) to complete a patio within 3-4 days starting on or around 17th of June. After the next rain, I continued to have problems with the leaky roof and spoke with ****** when it was raining and asked him to fix it. Mr. ****** told me he would come and check the attack and never showed up. Then Mr. ****** told me when the sun was shining it needed to be raining when he checked for the leak, he never showed up. ****** continued to send his laborer sporadically throughout the next few weeks to work a little hear and a little there. On June 26, I turned him into the Better Business Bureau along with a report of what had transpired during the time that I had hired him. I continually had to stay on him. Mr. ****** promised me a Gabriel roof, 3 double windows, a fan, shingles on the roof, a 3 year promise to make sure nothing went wrong with any of his work, along with other miscellaneous items when we started with our verbal agreement. I ended up getting a flat roof, 2 double windows, one-single window, and the work not completed. On June 30, 2014, I retrieved a letter from Mr.****** stating he got the windows and would finish the job. He also stated his worker would show up at 1:00 p.m. and the worker did not show. On July 1, 2014 a cease and desist letter was taped to my fence asking him to cease and desist from all work. Mr. ******'s workers (2) did show on this day read the letter and proceeded to come and look over the work on the patio they had previously finished. The City of Orange Inspector was contacted and was suppose contact Mr. ****** on around the 2nd of July to try and come out to my house which did not happen. No permit was issued for this work.

Desired Settlement: I am seeking the completion of the job without leaks on the patio roof. I am seeking him to fix my roof that I have a contract on. I am seeking him to honor his contracts and if he can't I am seeking monetary damages to complete my patio and fix my roof. I would like job to be completed as agreed upon or my money returned. He has not provided the work and materials I paid for.

5/19/2014 Billing/Collection Issues