This business is not BBB accredited.Additional Locations
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On 4/19/2016 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:
- 1E. In its relationship with BBB:
- meet all applicable standards within this Code of Business Practices
- cooperate with BBB's activities and efforts to promote voluntary self-regulation within the business' industry
- honor any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process
- complete the required application and pay all monetary obligations to BBB in a timely manner
- 6B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.
- 6C. Comply with any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process.
- 6D. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for G. & D. Construction and Builders LLC include:
- 5 complaint(s) filed against business
- 1 complaint(s) filed against business that were not resolved
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for G. & D. Construction and Builders LLC include:
- Length of time business has been operating
- Response to 5 complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||5|
Additional Complaint Information
BBB files indicate a pattern of complaint concerning the business issuing checks returned for insufficient funds. BBB notified the business and the business owner met with BBB to address the pattern on September 9, 2014. The business cooperated with BBB to resolve the issues. Then, in September of 2015 BBB received a complaint from a consumer alleging the business had
abandoned his remodeling job leaving sub-contractors unpaid. Thus, forcing the consumer
to remit payment. The consumer filed the complaint seeking to be reimbursed. When the business did
not respond to contacts by the Dispute Resolution Department,
BBB began the revocation process. During this time, the business contacted BBB
and agreed to participate in mediation. However,
the owner did not show up for the scheduled mediation. Nor, did the owner cooperate with the
Mediation Center to reschedule. Therefore, the
consumer requested BBB Arbitration. The Arbitration Hearing was held with both parties participating. Unfortunately, the business failed to honor
the Arbitrator’s decision.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementRuben H Dorantes, General Manager, Owner
Home Builders Roofing Contractors Remodeling Services Contractor - Commercial Contractors - General New Single-Family Housing Construction (except For-Sale Builders) (NAICS: 236115)