BBB Business Review

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This business is not BBB accredited.

G. & D. Construction and Builders LLC

Additional Locations

Phone: (409) 886-5551 Fax: (409) 883-8188 View Additional Phone Numbers PO Box 399, Orange, TX 77631 View Additional Email Addresses http://www.gndconstructionbuilders.com


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BBB Accreditation

On 4/19/2016 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

  • 1E. In its relationship with BBB:
    • meet all applicable standards within this Code of Business Practices
    • cooperate with BBB's activities and efforts to promote voluntary self-regulation within the business' industry
    • honor any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process
    • complete the required application and pay all monetary obligations to BBB in a timely manner
  • 6B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.
  • 6C. Comply with any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process.
  • 6D. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for G. & D. Construction and Builders LLC include:

  • 5 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for G. & D. Construction and Builders LLC include:

  • Length of time business has been operating
  • Response to 5 complaint(s) filed against business


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 5

Additional Complaint Information

BBB files indicate a pattern of complaint concerning the business issuing checks returned for insufficient funds.   BBB notified the business and the business owner met with BBB to address the pattern on September 9, 2014.  The business cooperated with BBB to resolve the issues.  Then, in September of 2015 BBB received a complaint from a consumer alleging the business had abandoned his remodeling job leaving sub-contractors unpaid.  Thus, forcing the consumer to remit payment.  The consumer filed the complaint seeking to be reimbursed.  When the business did not respond to contacts by the Dispute Resolution Department, BBB began the revocation process.  During this time, the business contacted BBB and agreed to participate in mediation.  However, the owner did not show up for the scheduled mediation.  Nor, did the owner cooperate with the Mediation Center to reschedule.  Therefore, the consumer requested BBB Arbitration.  The Arbitration Hearing was held with both parties participating.  Unfortunately, the business failed to honor the Arbitrator’s decision.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on G. & D. Construction and Builders LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 14, 2006 Business started: 01/01/2000 Business started locally: 01/01/2000
Type of Entity

Limited Liability Company (LLC)

Business Management
Ruben H Dorantes, General Manager, Owner
Contact Information
Principal: Ruben H Dorantes, General Manager, Owner
Business Category

Home Builders Roofing Contractors Remodeling Services Contractor - Commercial Contractors - General New Single-Family Housing Construction (except For-Sale Builders) (NAICS: 236115)

Alternate Business Names
G. & D. Construction and Roofing G. & D. Roofing and Construction
Industry Tips
BBB Tips on Contractors BBB Tips on Foundation Repair
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.