This business is not BBB accredited.
Phone: (409) 722-6255 Fax: (409) 722-3250 1344 Boston Ave, Nederland, TX 77627
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for The Rustic Door include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementPatsy Tackett, Owner Letha Ruiz, Manager
Gift Shops Clothing - Retail Antiques - Dealers Craft Galleries & Dealers
THIS LOCATION IS NOT BBB ACCREDITED
1344 Boston Ave
Nederland, TX 77627 (409) 722-6255 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I was given a gift card to the Rustic Door and they did not honor it due to changing owners. There is no sign stating they no longer accepted them as well.
Desired Settlement: To be able to use gift card due to no signs informing customers.
There are no avenues for us to accept this giftcard due to the fact it is on WellsFargo bank card system and we no longer have that system. Wells Fargo will not honor these cards, therefore we cannot honor the card. We honored the cards for the first 3 mos after taking over the business and lost thousands of dollars due to Wells Fargo not honoring them. We do now have signs stating we do not honor them. We have had this store for 7 mos now. All cards were from previous management and many were given out unethically days prior to our taking over this business.
Sorry for the inconvenience. We will offer a 10% discount to Ms. *********** for her inconvenience.