This business is not BBB accredited.

The Rustic Door

Phone: (409) 722-6255 Fax: (409) 722-3250 1344 Boston Ave, Nederland, TX 77627 https://www.facebook.com/pages/The-Rustic-Door/241659410790?sk=wall


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Rustic Door include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Rustic Door
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 21, 2009 Business started: 12/30/2005 Business started locally: 12/30/2005
Type of Entity

Sole Proprietorship

Business Management
Patsy Tackett, Owner Letha Ruiz, Manager
Contact Information
Principal: Patsy Tackett, Owner
Business Category

Gift Shops Clothing - Retail Antiques - Dealers Craft Galleries & Dealers


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    1344 Boston Ave

    Nederland, TX 77627 (409) 722-6255

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/5/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was given a gift card to the Rustic Door and they did not honor it due to changing owners. There is no sign stating they no longer accepted them as well.

Desired Settlement: To be able to use gift card due to no signs informing customers.

Business Response:

There are no avenues for us to accept this giftcard due to the fact it is on WellsFargo bank card system and we no longer have that system.  Wells Fargo will not honor these cards, therefore we cannot honor the card.  We honored the cards for the first 3 mos after taking over the business and lost thousands of dollars due to Wells Fargo not honoring them.  We do now have signs stating we do not honor them.  We have had this store for 7 mos now.  All cards were from previous management and many were given out unethically days prior to our taking over this business. 
 
Sorry for the inconvenience.  We will offer a 10% discount to  Ms. *********** for her inconvenience.