BBB Accredited Business since
Cajun Corner Movers
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A BBB Accredited Business since
BBB has determined that Cajun Corner Movers meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Cajun Corner Movers include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementKaren Fuselier, Owner Tony Fuselier, Owner
Furniture - Retail Furniture - Rustic Used Household and Office Goods Moving (NAICS: 484210)
Alternate Business NamesCajun Corner Furniture CC Movers
5239 Victory Ln
Orange, TX 77630 (409) 735-8801 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (866) 735-8801(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: On February 28, 2014 I hired Cajun Corner Movers to move a portion of the contents of my home to a new residence. The movers damaged a few of my furniture items, most notably a brand new upholstered living room chair. I noticed a rip about an inch wide on the arm of the chair just before the movers were finishing up. As it was late on a Friday evening, the movers told me to call the office on Monday to report the damage and it would be addressed promptly. I called and left a voice message on Monday, March 1. Days went by and I didn't hear anything so I called again and spoke with someone who I think is named *****. Over the course of the next two months she and I spoke by phone or text several times. I initially asked about monetary compensation as I was wary of them moving my chair again for repair and I didn't know how long the repair would take and I hated to be without it since we had just purchased it. ***** said she would check with the repair shop to see how long it would take as well as speak with the owner about compensation. After each conversation, several days would go by before I would have to contact her again. I NEVER found out how long the repair would take. On April 25 I texted ***** that I had not heard back about repair and so would like monetary reimbursement. *****'s response was that as soon as she heard back from her employer they would have the chair repaired. However in an earlier conversation she said they could issue a monetary compensation of approximately $58. (I believe this amount is determined using the weight of the item in question.) On May 2 I texted ***** for the last time stating that we needed to resolve the issue and asking if there was someone else I could speak with. I never heard a response. I am very disappointed in the way things we're handled by this company. A customer should not be made to feel as if they have to hound the company to resolve an issue. I feel it shows a lack of professionalism and integrity.
Desired Settlement: I would like monetary compensation for the damage done to my chair according to the provisions of the delivery contract.
Business Response: Here is the information the BBB has requested. Everything has been attached.
Per conversation with ***** and BBB: We will be mailing her the check this week.