BBB Business Review

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BBB Accredited Business since

Lumberton Family Funeral Home, LLC

Phone: (409) 751-0390 Fax: (409) 751-0398 View Additional Phone Numbers 766 S Main St, Lumberton, TX 77657 http://www.lumbertonfamily.com View Additional Web Addresses


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Lumberton Family Funeral Home, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Lumberton Family Funeral Home, LLC include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Lumberton Family Funeral Home, LLC
Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 5

Additional Information

BBB file opened: July 03, 2013 Business started: 08/04/2005 Business started locally: 08/04/2005 Business incorporated 04/30/2013 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Funeral Service Commission
510 S Congress Ave Ste 206, Austin TX 78704
www.tfsc.state.tx.us
Phone Number: (888) 667-4881

Type of Entity

Limited Liability Company (LLC)

Business Management
Adam Strahan, Owner/Manager
Contact Information
Principal: Adam Strahan, Owner/Manager
Business Category

Funeral Homes Monuments Cremation Services Cremation Urns Funeral Directors Funeral Homes and Funeral Services (NAICS: 812210)

Licensing

On 6/15/2015, the business emailed BBB, indicating that they had communicated with the Texas Funeral Service Commission and would be sending a letter of response to the commission soon.  Business said they would copy BBB on this correspondence. 

On 5/28/2015, the business met with BBB, at BBB's request to address some additional questions and concerns regarding the practices of this business.  As a result of the meeting and the concerns addressed, BBB has formally requested that the business contact the Texas Funeral Commission by 6/15/15 to address the concerns, issues, and allegations that have surfaced.  BBB also has requested that the business keep BBB informed as to their efforts and results.   


Customer Review Rating plus BBB Rating Summary

Lumberton Family Funeral Home, LLC has received 5 out of 5 stars based on 5 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.