BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that The Gourmet Cupboard meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for The Gourmet Cupboard include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMelissa Holmes, Owner Judy Baker
Alternate Business NamesGourmet to Go
18003 Highway 105
Sour Lake, TX 77659 (409) 287-4447 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: Sometime in early November I made a purchase in the amount of 26.48. As of 12/7 I had not received any goods. I spoke with the owner ******** who said the shipment came back. I advised her of the address I used on my order and she said she had a different address. What they did was pulled an address from my PAYPAL account and NOT the address I used on my order form. Since there is no mailbox, nor do I live there the package was returned. Today she advised she was refunding my money, but did NOT refund the shipping charges I paid. This is not acceptable. The error is on the part of Gourmet Cupboard. THEY used the paypal address on the order and not the correct address. I was only refunded an amount of 16.69 instead of the full amount of 26.48. I do not feel that it is MY responsibility since I did NOT provide the address they used. THEY pulled it directly from Paypal and that is THEIR ordering system error NOT mine. Not to mention that no one CONTACT ME regarding the returned package, it was almost 4 weeks later when I began to inquire where my purchase was. She refused to accept responsibility and eventually hung up on me.
Desired Settlement: I want to be refunded the additional 9.79 for shipping charges that were taken for good that were never received.
Consumer Response: This refund should be returned the way it was paid, via PayPal at **********************
******** ***** ordered from our company on Nov. 19th, we shipped out the order on Nov.23rd using the only address that was on her order through Paypal. We drop ship orders on a daily basis that are being shipped to someone else besides the person who is ordering the products. You can see below that ******** has even confirmed her address. She states that there is not a place on our order form for alternate shipping addresses, and there certainly always has been.
Hello The Gourmet Cupboard, You received a payment of $26.48 USD from ******** *****(**********************)
The package was returned to us on the evening of Dec. 7th, and we contacted her on the 8th for shipping payment to resend her order to her. We spoke to her on the 9th, and she stated that we did not ship it to her new address, but there was NO other address entered on her order besides the one on her order. We agreed to refund the money for her products, but not the shipping. We immediately refunded the 17.50 for products, but not the 8.98 shipping, since she had confirmed the shipping address where the products were to be shipped. Anytime that it is our company’s fault, we ALWAYS honor our mistake and reship for free, plus send something free to the customer.
After further conversations with the customer, we later refunded her shipping costs on December, 17th. To date, all costs attributed to Mrs. *****’s order have been refunded despite the fact that while speaking to her about this issue, she repeatedly yelled at us and used extremely foul language through the phone and threatened to bad mouth our company on direct sales sites.
The Gourmet Cupboard
Thank you for your help in resolving this situation. I feel without the involvement of the BBB this issue would not have been resolved.