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BBB Accredited Business since 06/01/2001

Munro's Dry Cleaning Company

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Phone: (409) 832-1417Fax: (409) 832-6951View Additional Phone Numbers301 N M L King Jr Pkwy, BeaumontTX 77701 Send email to Munro's Dry Cleaning Company

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BBB Accreditation

A BBB Accredited Business since 06/01/2001

BBB has determined that Munro's Dry Cleaning Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Munro's Dry Cleaning Company's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 4 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service4
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 4

Complaint Breakdown by Resolution

Complaint Resolution Log (4)BBB Closure Definitions
06/14/2013Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: None of the Above - Service Complaint Issue

Complaint: Lost My Shirt one month ago and keep delaying payment.
They lost my shirt over a month ago and when I ask the status, the Manager keeps stating it is in service mode.

Business' Initial Response
The lost shirt in question was delayed in returning to the customer because the barcode identification did not stay on the garment and was later identified in by description. The shirt was returned to the store for Mr. ***** to pick up and he has been notified. Mr. ***** declined to accept any compensation for his inconvenience. No further action is required.

Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.

07/07/2014Problems with Product / Service
05/06/2013Problems with Product / Service
08/02/2012Problems with Product / Service

Industry Comparison| Chart

Dry Cleaners, Leather Cleaning, Carpet & Rug Cleaners, Bridal Gown Preservation, Uniforms

Additional Information

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BBB file opened: 02/16/1983Business started: 01/01/1928
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Commission on Environmental Quality
(512) 239-1000
http://www.tceq.state.tx.us

Contact Information
Principal: Rick Kirksey (General Manager) Patricia Knight (Corporate Office Manager) Bill Munro Tiffany Slaughter (Branch Manager) Anita Smith (Accounting - Corp)
Number of Employees

40

Business Category

Dry Cleaners, Leather Cleaning, Carpet & Rug Cleaners, Bridal Gown Preservation, Uniforms

Products & Services

This company offers dry cleaning, laundry and fine rug cleaning.

Industry Tips
Carpet Cleaning Services - How to Get Your Moneys Worth
Drycleaning

Map & Directions

Map & Directions

Address for Munro's Dry Cleaning Company

301 N M L King Jr Pkwy

Beaumont, TX 77701

To | From

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Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southeast Texas. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Munro's Dry Cleaning Company is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (409) 832-9373
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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