BBB Business Review

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This business is not BBB accredited.

J.C. Penney

Phone: (409) 898-2552 Fax: (409) 898-8465 View Additional Phone Numbers 6455 Eastex Fwy, Beaumont, TX 77706 http://www.jcpenney.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


BBB Complaint Information

Find aggregate BBB complaint information for J.C. Penney. BBB serving Dallas and Northeast Texas has the full report as that BBB handles all complaints for J.C. Penney.


Additional Information

BBB file opened: January 01, 1986 Business started: 01/17/1913 Business started locally: 01/17/1913 Business incorporated 01/17/1913 in UT
Type of Entity

Corporation

Business Management
Lon Hawkins, Manager Fran Bergstrom Pat Eastham, Human Resources Darrell Kreager, PT. Arthur Robert McDuffie Linda Turner, Office Supervisor
Contact Information
Principal: Lon Hawkins, Manager
Business Category

Department Stores Television & Radio - Service & Repair Jewelry Findings Appliances - Major - Dealers Diamonds Television & Radio Parts - Retail Television & Radio - Dealers

Alternate Business Names
Penney's Store 1958-8
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.