BBB Accredited Business sinceAdditional Locations
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A BBB Accredited Business since
BBB has determined that Neches Federal Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Neches Federal Credit Union include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementJason Landry, President/CEO Kristen Butler, Assistant Vice President of Consumer Lending Kelly Chatelain, Nall Branch Manager Vickie Conkle, VP of Operations Jason Duplant, VP of Marketing Dawn Fournier, Assistant Vice President of Business Development Alta Frazier, Assistant VP of Research and Product Development Scarlett Garsea, VP of Human Resources/Training Kelly Hellweg, Dowlen Branch Manager Destiny Malbrough, HR Assistant Melody Patterson, Training Specialist Nancy Pattie, EVP/Branch Manager Jill Sandberg, Assistant Vice President of Accounting Keisha Smith, HR/Admin. Asst. Lisa Smith, HR Assistant Kristen Stewart, Asst Branch Manager
Credit Unions Financial Services Banks Credit Unions (NAICS: 522130)