BBB Business Review

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Mobiloil Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Mobiloil Credit Union include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Mobiloil Credit Union
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 10, 1999 Business started: 10/16/1935 Business started locally: 10/16/1935
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

National Credit Union Administration (NCUA)

Business Management
Bob Hamer, President/CEO Blythe Cox, Branch Manager - Treadway Brenda Dickerson, Jasper Branch Manager Melissa Dominques, VP of Accounting Johnnie Doucet, Sr. VP/COO Melissa Ernst, Executive Secretary Jonathan Haskett Jr., Business Lending Manager Lori Higgins, Business Development Coordinator Sam James, VP of Information Systems/Technology Lisa Miller, Director of Marketing Lacey Parker-Bond, Branch Manager, Silsbee Shelley Perminter, Branch Manager, Delaware Cari Rizzato, Branch Manager, Mid County Lacy Rogers, Silsbee Branch Manager Keisha Smith, Human Resources Director Bonnie Surratt, Senior Brand Manager Pam Trosclair, Marketing Gina Tweekrem, VP of Member Services Clint Walters, VP of Lending Kristin Wkasch, Branch Manager, Carroll Street
Contact Information
Customer Contact: Melissa Ernst, Executive Secretary
Principal: Bob Hamer, President/CEO
Business Category

Credit Unions Loans Financial Services Banks

Products & Services

Mobiloil Credit Union offers the following products and services: savings accounts, checking accounts, business accounts, CDs and IRAs, savings bonds, teller services, MOCU Plastics, insurance, loans, and specialized investments.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.