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Find a Location

MCT Credit Union has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • MCT Credit Union

      2736 Nall St Port Neches, TX 77651-5204

      BBB Accredited Business
    • MCT Credit Union

      4837 Highway 87 S Orange, TX 77630-9099

      BBB Accredited Business
    • MCT Credit Union

      5401 16th St Orange, TX 77632-1241

      BBB Accredited Business
    • MCT Credit Union

      PO Box 279 Port Neches, TX 77651-0279

      BBB Accredited Business
    • MCT Credit Union

      524 N Highway 69 Nederland, TX 77627-7152

      BBB Accredited Business

    Business ProfileforMCT Credit Union

    Credit Union
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/1/1992

    Years in Business: 71

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Local Credit Union offering Kasasa Reward Checking Accounts, Personal Loans, Mortgage Loans, Commercial Loans and Business Accounts, Digital Banking Services, and more.

    Products & Services

    Kasasa Checking accounts, personal loans, auto loans, business loans, mortgage, mobile banking, RDC, person to person payments.

    Business Details

    This is a multi-location business.

    Find a Location

    MCT Credit Union has 6 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • MCT Credit Union

        2736 Nall St Port Neches, TX 77651-5204

        BBB Accredited Business
      • MCT Credit Union

        4837 Highway 87 S Orange, TX 77630-9099

        BBB Accredited Business
      • MCT Credit Union

        5401 16th St Orange, TX 77632-1241

        BBB Accredited Business
      • MCT Credit Union

        PO Box 279 Port Neches, TX 77651-0279

        BBB Accredited Business
      • MCT Credit Union

        524 N Highway 69 Nederland, TX 77627-7152

        BBB Accredited Business
      Location of This Business
      2736 Nall St, Port Neches, TX 77651-5204
      BBB File Opened:
      12/3/1992
      Years in Business:
      71
      Business Started:
      3/26/1953
      Business Started Locally:
      1/1/1980
      Accredited Since:
      11/1/1992
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Mid-County Teachers Credit Union
      Business Management
      • Ms. Karen Frederick, Chief Operations Officer
      • Mr. Thad Angelle, President/CEO
      • Ms. Magan Bordes, VP Marketing and Membership
      Contact Information

      Principal

      • Mr. Thad Angelle, President/CEO

      Customer Contact

      • Mr. Chad Powell, Executive Vice President/CFO
      • Ms. Magan Bordes, VP Marketing and Membership
      Additional Contact Information

      Fax Numbers

      • (409) 724-3509
        Primary Fax
      • (409) 883-3891
        Other Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/10/2023

      Complaint Type:
      Order Issues
      Status:
      Answered
      I purchased a car and financed it through Bank America. I signed those loan documents at the dealership that evening.On Jun 21 I started the process to refinance with MCT. We were given all the loan rates, options, and agreed on what warranties and insurances we wanted to purchase and signed all documents on Fri. Jun 23. Nobody could reach an agent at our regular car insurance company until Jun 26th to make MCT the lien holder but that was completed later on that same day.Even later in the day on June 26st ******************* the member at MCT who had quoted me the interest rate, payments and other loan terms called to tell me I needed more money down or I would have to sign a contract for a higher interest rate.This continued over the next day as I reviewed the contract again and advised her that I did not want to sign a new loan agreement because my current loan agreement had all of the warranties as discussed as well payment, interest rate,and other terms. On Jun 28 *********************** called me to tell me again that I had to sign a new contract for either higher interest, no warranties, or more money as down payment. She said they would just wait this out and are basically refusing to fund my loan. Both members are say that MCT will not fund my loan because it is for the wrong amount. The loan amount, warranty costs, payments, etc. are clearly stated within the signed loan documents and is the amount I was quoted. The loan documents also clearly state that the warranty money is to be paid on my behalf. The loan documents reflect all these purchases in writing. I have text messages with **** that says the base rate for my loan was $52K and with added warranties it would be $55K. The loan is at $55K but now they want to make it $58k-something. They have the insurance binder as well. In the interim if something happens, they will get a check for a car that they dont have the title to. They are refusing to fund my loan after they PRESENTED AND agreed to these terms!
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Joe L.

      1 star

      05/28/2021

      Discrimination against a blind veteran due to no drivers license, would not finance a vehicle. He has a driver licensed to drive for him and insurance for the driver, his credit is excellent.

      Local BBB

      Better Business Bureau in Southeast Texas

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