BBB Accredited Business since

Gulf Credit Union

Additional Locations

Phone: (409) 963-1191 Fax: (409) 963-3420 View Additional Phone Numbers 5140 W Parkway St, Groves, TX 77619 View Additional Email Addresses

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Gulf Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Gulf Credit Union include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Gulf Credit Union
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 09, 1999 Business started: 01/01/1939 Business started locally: 01/01/1939
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

National Credit Union Administration (NCUA)

Business Management
Sue Lane-Rogers, Marketing Director Ronald Burkhalter, CEO Tracy Chesser, MBL Credit Analyst Todd L. Gaudin, Commercial Loan Officer Jerri Giddens Holly Hebert, Marketing Assistant Kathy Oliver-Delgado Sue Rogers Kathy Wolford, Marketing Assistant
Contact Information
Principal: Sue Lane-Rogers, Marketing Director
Business Category

Credit Unions Loans Credit Unions (NAICS: 522130)

Additional Locations

  • 2360 Dowlen Rd

    Beaumont, TX 77706 (409) 860-3600 (409) 212-1418

  • 2779 Aero Dr

    Port Arthur, TX 77640 (409) 729-8280

  • 4721 Highway 87 S

    Bridge City, TX 77611 (409) 735-5156

  • 5140 W Parkway St

    Groves, TX 77619 (409) 963-1191 (409) 412-1418

  • PO Box 848

    Groves, TX 77619


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/10/2016 Problems with Product/Service
7/29/2014 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: Complaint is in regard to a loan for a 2010 dodge nitro truck. I have payment coupons to send with monthly payments but they will not send statements showing payment received, balance, etc. Website shown on coupon does not even include this transaction account no.************. My checks are being cashed but I have no idea where money is being used. In the last 3 months I have requested 4 times that they mail monthly statements showing last payment, finance charge, and balance, along with a self addressed envelope for next payment, but they will not. I have no idea where my payments are being used or how much I still owe. Thanks for your help.

Desired Settlement: Online transparency to my account and mailed monthly statement. Without transparency, I am very suspicious that payments are being wrongly allocated. Thanks

Business Response:

I'm unsure why member isn’t getting statements.  I will forward to ***** ******* (Operations Manager). 
Thank you so much.

**** ******
Collections Manager
Gulf Credit Union



I went ahead and printed out Statements from 1-2014 to 6-30-2014, but did forward to ***** ******* and ******** ***** to review.
The statement screen is attached.
Thank you,
**** ******

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Gulf Credit Union
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)