BBB Business Review
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that FivePoint Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for FivePoint Credit Union include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||3|
Business ManagementErik Shaw, President/CEO Carol Beard, Community Development Coordinator Kristen Bellanger, Sr. Vice President of Operations Mandy Clayton, Director of Financial Education Linda Estes, Administrative Assistant Alaine LaBauve, Assistant VP of Marketing Glynda Manuel, Vice President of Lending Kenneth Miller, Executive Vice President Vicki Oubre, CSR. VP of Human Resources Brenda Richard Jennifer Webb, Senior Vice President of Lending
Credit Unions Loans Financial Services Credit Unions (NAICS: 522130)