BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that EducationFirst Federal Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for EducationFirst Federal Credit Union include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Business ManagementJimmy Lackey, President/Chief Executive Officer Nita Campbell, Branch Manager Michael Celli, Community Relations Specialist Linda Fussell, Kirbyville Branch Manager Dee Dee Leger Jared Mason, Jasper Branch Manager
1005 S Margaret Ave
Kirbyville, TX 75956 (409) 896-8774 Directions
1125 S Wheeler St
Jasper, TX 75951 (409) 896-8766 (409) 896-8763 Directions
1380 N Main St
Vidor, TX 77662 (409) 896-8746 Directions
155 Monroe St
Kountze, TX 77625 (409) 896-8760 Directions
333 Highway 96 S
Silsbee, TX 77656 (409) 896-8754 (409) 896-8528 Directions
3845 Phelan Blvd
Beaumont, TX 77707 (409) 896-8750 Directions
4695 Rolfe Christopher Dr
Beaumont, TX 77705 (409) 898-3770 Directions
520 S Magnolia St
Woodville, TX 75979 (409) 896-8761 Directions
6885 Eastex Fwy
Beaumont, TX 77706 (409) 781-3201 (409) 896-8503 Directions
PO Box 26751
Beaumont, TX 77720
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (409) 781-3201(Phone)
- (409) 896-8503(Phone)
- (800) 456-4684(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Inside information being passed out by employees to family and public. Funds being abused. Complaints neglected, wrong people filling in for legitimate titled personnel of no official title. Not performing advertised and written business actions, retaliatory fraudulent hostile lenders tactics to cease: several people there told me If I didn't like treatment to leave, "Go". Ms ***** & Ms ******.
Desired Settlement: Negotiable true advertised written oral services, duties. I want to negotiate with then to get my auto loan and another loan for $700 and get my over draft fees.
Business Response: Initial Business Response /* (1000, 7, 2014/05/09) */ I completed an investigation to Mr. ******** complaint. I did not find evidence that supported his complaint. Mr. ***** has not maintained loans and accounts are not maintained in a satisfactory manner. We do not extend credit to members who are not in good standing. I will write Mr. ***** to let him know I have investigated his complaint, and found nothing that supported his position. ***** ******, President Education First Federal Credit Union
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Read Complaint Details
Complaint: I have had issues with getting someone to be patient and kind with me regarding payments for vehicle. I purchased my vehicle at Education First Federal Credit union, originally I had electronic payments and it was never an issue when I would have a third payroll of the month in other wise if we had three pay periods I would call and ask to credit my card back because I had paid the car note amount for the month. August 2013 I had a situation with a creditor at the bank she was very rude and decided that it should have been taken out every 14 days so, I had to call every pay period because they stop taken the electronic payments out so in turn my credit failed in August,September and October of 2013. I have been paying on my account and when I would go into the Bank once the Teller openly spoken to me in front of other customers that my account had been locked out and I was very upset and couldn't believe she had jut spoken that in front of all of the guest, Then the collectors when I would call asked as if I was inconviencing them and I actually work in Patient Collection in the company I work for and even if they are deliquent I am courteous and I do everything I can to help! I am very dissapointed because I only have 8 payments left before I pay off my car and just recently paid off another account at this same business. So again I called two weeks ago for someone to call me and it didn't happen so I called back because one of the Supervisors said she would call me and go over my account I waited a month and still didn't get a call. I just think it's just poor Customer Service.
Desired Settlement: I am asking for a resolve and understanding of why poor and customer service.
Business Response: Initial Business Response /* (1000, 10, 2014/02/21) */ I reviewed Mrs. *****'s complaint. I found we did not respond as stated in the complaint. I called Ms. ***** on February 19, 2014 and listened to her concerns. I followed up with our staff and expressed my concern on the way we handled this account. We corrected Ms. *****'s payment history with the credit bureau for the months of August, September, and October. I promised to monitor account to ensure payments are made properly. ***** ****** President Final Consumer Response /* (3000, 13, 2014/02/25) */ I wanted to let you know this has been resolved. The lady at the bank who was originally very rude called me and apologized. Also the President of the bank said he would follow up on my account and make sure everything in the future is fine. I appreciate the BBB for all your help and the bank for being so courteous and helpful as well.
BBB's Final Determination: Consumer accepted resolution offered by the business.