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Better Business Bureau ®
Start With Trust®
Southeast Texas

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that EducationFirst Federal Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for EducationFirst Federal Credit Union include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Additional Information

top
BBB file opened: January 01, 1986 Business started: 01/01/1952 Business started locally: 01/01/1952
Business Management
Jimmy Lackey, President/Chief Executive Officer Nita Campbell, Branch Manager Michael Celli, Community Relations Specialist Linda Fussell, Kirbyville Branch Manager Dee Dee Leger Jared Mason, Jasper Branch Manager
Contact Information
Principal: Jimmy Lackey, President/Chief Executive Officer
Business Category

Credit Unions


Additional Locations

  • 1005 S Margaret Ave

    Kirbyville, TX 75956 (409) 896-8774

  • 1125 S Wheeler St

    Jasper, TX 75951 (409) 896-8766 (409) 896-8763

  • 1380 N Main St

    Vidor, TX 77662 (409) 896-8746

  • 155 Monroe St

    Kountze, TX 77625 (409) 896-8760

  • 333 Highway 96 S

    Silsbee, TX 77656 (409) 896-8754 (409) 896-8528

  • 3845 Phelan Blvd

    Beaumont, TX 77707 (409) 896-8750

  • 4695 Rolfe Christopher Dr

    Beaumont, TX 77705 (409) 898-3770

  • 520 S Magnolia St

    Woodville, TX 75979 (409) 896-8761

  • 6885 Eastex Fwy

    Beaumont, TX 77706 (409) 781-3201 (409) 896-8503

  • PO Box 26751

    Beaumont, TX 77720

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (409) 781-3201(Phone)
  • (409) 896-8503(Phone)
  • (800) 456-4684(Phone)
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Additional Web Addresses

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Complaint Detail(s)

5/19/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Inside information being passed out by employees to family and public. Funds being abused. Complaints neglected, wrong people filling in for legitimate titled personnel of no official title. Not performing advertised and written business actions, retaliatory fraudulent hostile lenders tactics to cease: several people there told me If I didn't like treatment to leave, "Go". Ms ***** & Ms ******.

Desired Settlement: Negotiable true advertised written oral services, duties. I want to negotiate with then to get my auto loan and another loan for $700 and get my over draft fees.

Business Response: Initial Business Response /* (1000, 7, 2014/05/09) */ I completed an investigation to Mr. ******** complaint. I did not find evidence that supported his complaint. Mr. ***** has not maintained loans and accounts are not maintained in a satisfactory manner. We do not extend credit to members who are not in good standing. I will write Mr. ***** to let him know I have investigated his complaint, and found nothing that supported his position. ***** ******, President Education First Federal Credit Union

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

2/25/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have had issues with getting someone to be patient and kind with me regarding payments for vehicle. I purchased my vehicle at Education First Federal Credit union, originally I had electronic payments and it was never an issue when I would have a third payroll of the month in other wise if we had three pay periods I would call and ask to credit my card back because I had paid the car note amount for the month. August 2013 I had a situation with a creditor at the bank she was very rude and decided that it should have been taken out every 14 days so, I had to call every pay period because they stop taken the electronic payments out so in turn my credit failed in August,September and October of 2013. I have been paying on my account and when I would go into the Bank once the Teller openly spoken to me in front of other customers that my account had been locked out and I was very upset and couldn't believe she had jut spoken that in front of all of the guest, Then the collectors when I would call asked as if I was inconviencing them and I actually work in Patient Collection in the company I work for and even if they are deliquent I am courteous and I do everything I can to help! I am very dissapointed because I only have 8 payments left before I pay off my car and just recently paid off another account at this same business. So again I called two weeks ago for someone to call me and it didn't happen so I called back because one of the Supervisors said she would call me and go over my account I waited a month and still didn't get a call. I just think it's just poor Customer Service.

Desired Settlement: I am asking for a resolve and understanding of why poor and customer service.

Business Response: Initial Business Response /* (1000, 10, 2014/02/21) */ I reviewed Mrs. *****'s complaint. I found we did not respond as stated in the complaint. I called Ms. ***** on February 19, 2014 and listened to her concerns. I followed up with our staff and expressed my concern on the way we handled this account. We corrected Ms. *****'s payment history with the credit bureau for the months of August, September, and October. I promised to monitor account to ensure payments are made properly. ***** ****** President Final Consumer Response /* (3000, 13, 2014/02/25) */ I wanted to let you know this has been resolved. The lady at the bank who was originally very rude called me and apologized. Also the President of the bank said he would follow up on my account and make sure everything in the future is fine. I appreciate the BBB for all your help and the bank for being so courteous and helpful as well.

BBB's Final Determination: Consumer accepted resolution offered by the business.