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A BBB Accredited Business since
BBB has determined that EducationFirst Federal Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for EducationFirst Federal Credit Union include:
- 4 complaint(s) filed against business
Factors that raised the rating for EducationFirst Federal Credit Union include:
- Length of time business has been operating
- Response to 4 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
National Credit Union Administration (NCUA)
Business ManagementJimmy Lackey *Retired*, President/Chief Executive Officer Nita Campbell, Branch Manager, Silsbee Dee Dee Leger, VP of Branches Jared Mason, Jasper Branch Manager
Credit Unions Credit Unions (NAICS: 522130)
1005 S Margaret Ave
Kirbyville, TX 75956 (409) 896-8774 Directions
1125 S Wheeler St
Jasper, TX 75951 (409) 896-8766 (409) 896-8763 Directions
1380 N Main St
Vidor, TX 77662 (409) 896-8746 Directions
333 Highway 96 S
Silsbee, TX 77656 (409) 896-8754 Directions
3831 Phelan Blvd
Beaumont, TX 77707 (409) 896-8750 Directions
4695 Rolfe Christopher Dr
Beaumont, TX 77705 (409) 898-3770 Directions
520 S Magnolia St
Woodville, TX 75979 (409) 896-8761 Directions
6885 Eastex Fwy
Beaumont, TX 77706 (409) 781-3201 (409) 896-8503 Directions
90 W Monroe St
Kountze, TX 77625 (409) 896-8760 Directions
PO Box 26751
Beaumont, TX 77720
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
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- Problems with Products or Services
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BBB Complaint Process
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (409) 896-8766(Phone)
- (409) 896-8763(Phone)
- (409) 896-8761(Phone)
- (409) 896-8774(Phone)
- (409) 896-8760(Phone)
- (409) 896-8754(Phone)
- (409) 896-8528(Phone)
- (409) 896-8746(Phone)
- (409) 781-3201(Phone)
- (409) 896-8503(Phone)
- (409) 896-8750(Phone)
- (800) 456-4684(Phone)
- (409) 783-9239 (Fax)
- (409) 423-6100 (Fax)
- (409) 833-1674 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|5/5/2016||Problems with Product/Service|
Read Complaint Details
Complaint: I have been with this bank for years and I have always had a problem with them keeping track of where exactly my money is going. I have a checking and savings with them but I put just enough to keep them open, because I have my car finance thru them and a credit card. You can't leave money in your account it will disappear, then can't nobody in the bank tell you what just happened. I pay my car note every month. Then one day you go to the bank they tell you you behind a note. You go to the main bank they dig and dig to see when you was late. Then they tell you you was late like three months ago. Then you ask them why know one didn't tell you this the other two months you been coming in paying your note. Three months later this late payment mysteriously appears. Then you keep calling to speak with the person over finance, they never answer their phone and never return your call, after leaving them message after message. I been a member of other banks, but I've never seen one as unprofessional as this one. You have my money in your bank and all I want as a customer is to be treated with respect as such. I can't even get anyone from the financing department to even return my call about my money that I'm spending. Going in the bank and talking to the people at the desk is not working. When I get there, they tell me something different at every bank. I'm tired of dealing with them.
Desired Settlement: I would like to speak with the head personell over the financing department to at least return my call and speak with me about my matter. After all this is my hard earned money that I'm spending. I have a problem EVERYtime I go in the bank to pay my truck note. I been had insurance with ******* ****** for over a year. Yet the bank still charging me insurance and need to know why, by the top man himself.
****** R ***** financed an auto with the credit union in February, 2014. In October of 2014, after several notifications, the credit union added insurance to the loan balance. The monthly payment was increased by 1/12 of the premium amount. (The insurance would be paid in 12 equal installments and then the loan payment would return to the original amount.) Mr. ***** did provide proof of insurance and was refunded the unused portion of the insurance in October, 2014. The monthly payments from November, 2014 thru November, 2015 were not consistent and as a courtesy to Mr. *****, the credit union approved an extension (due date moved forward by one month) in November, 2015.
Problems with Product/Service
Read Complaint Details
Complaint: Inside information being passed out by employees to family and public. Funds being abused. Complaints neglected, wrong people filling in for legitimate titled personnel of no official title. Not performing advertised and written business actions, retaliatory fraudulent hostile lenders tactics to cease: several people there told me If I didn't like treatment to leave, "Go". Ms ***** & Ms ******.
Desired Settlement: Negotiable true advertised written oral services, duties. I want to negotiate with then to get my auto loan and another loan for $700 and get my over draft fees.
Business Response: Initial Business Response /* (1000, 7, 2014/05/09) */ I completed an investigation to Mr. ******** complaint. I did not find evidence that supported his complaint. Mr. ***** has not maintained loans and accounts are not maintained in a satisfactory manner. We do not extend credit to members who are not in good standing. I will write Mr. ***** to let him know I have investigated his complaint, and found nothing that supported his position. ***** ******, President Education First Federal Credit Union
Read Complaint Details
Complaint: I have had issues with getting someone to be patient and kind with me regarding payments for vehicle. I purchased my vehicle at Education First Federal Credit union, originally I had electronic payments and it was never an issue when I would have a third payroll of the month in other wise if we had three pay periods I would call and ask to credit my card back because I had paid the car note amount for the month. August 2013 I had a situation with a creditor at the bank she was very rude and decided that it should have been taken out every 14 days so, I had to call every pay period because they stop taken the electronic payments out so in turn my credit failed in August,September and October of 2013. I have been paying on my account and when I would go into the Bank once the Teller openly spoken to me in front of other customers that my account had been locked out and I was very upset and couldn't believe she had jut spoken that in front of all of the guest, Then the collectors when I would call asked as if I was inconviencing them and I actually work in Patient Collection in the company I work for and even if they are deliquent I am courteous and I do everything I can to help! I am very dissapointed because I only have 8 payments left before I pay off my car and just recently paid off another account at this same business. So again I called two weeks ago for someone to call me and it didn't happen so I called back because one of the Supervisors said she would call me and go over my account I waited a month and still didn't get a call. I just think it's just poor Customer Service.
Desired Settlement: I am asking for a resolve and understanding of why poor and customer service.
Business Response: Initial Business Response /* (1000, 10, 2014/02/21) */ I reviewed Mrs. *****'s complaint. I found we did not respond as stated in the complaint. I called Ms. ***** on February 19, 2014 and listened to her concerns. I followed up with our staff and expressed my concern on the way we handled this account. We corrected Ms. *****'s payment history with the credit bureau for the months of August, September, and October. I promised to monitor account to ensure payments are made properly. ***** ****** President Final Consumer Response /* (3000, 13, 2014/02/25) */ I wanted to let you know this has been resolved. The lady at the bank who was originally very rude called me and apologized. Also the President of the bank said he would follow up on my account and make sure everything in the future is fine. I appreciate the BBB for all your help and the bank for being so courteous and helpful as well.