BBB Accredited Business since

DuGood Federal Credit Union

Additional Locations

Phone: (409) 899-3430 Fax: (409) 899-2492 View Additional Phone Numbers 7505 Eastex Fwy Ste B, Beaumont, TX 77708 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that DuGood Federal Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for DuGood Federal Credit Union include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on DuGood Federal Credit Union
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 16, 1999 Business started: 01/01/1962 Business started locally: 01/01/1962 Business incorporated 01/01/1962 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

National Credit Union Administration (NCUA)

Type of Entity


Business Management
Jada Kelley, President/CEO Derek McWilliams, Business Development Officer Lisa Araiza Lisa Baione, Sr. V.P., Marketing & Business Development Jared K. Byrd, Business Service Representative Donna Lively, Marketing Analyst Yolyanne Milich, Call Center Rebecca Prince, Communication Specialist Leslie Santana
Contact Information
Customer Contact: Lisa Baione, Sr. V.P., Marketing & Business Development
Principal: Jada Kelley, President/CEO
Principal: Derek McWilliams, Business Development Officer
Business Category

Credit Unions Loans Retirement Planning Service Financial Services Investment Management Banks Banking Services Credit Unions (NAICS: 522130)

Additional Locations

  • 1061 S Wheeler St

    Jasper, TX 75951 (409) 489-0300

  • 1430 N Main St

    Vidor, TX 77662 (409) 783-2777

  • 1795 North Major

    Beaumont, TX 77713

  • 2501 Nall St

    Port Neches, TX 77651 (409) 727-1431

  • 3109 Edgar Brown Dr Ste D

    Orange, TX 77630 (409) 886-0726

  • 350 Pine St, Suite 110

    Beaumont, TX 77701 (409) 899-3430

  • 4008 N Twin City Hwy

    Nederland, TX 77627 (409) 727-2351

  • 695 N Main St

    Lumberton, TX 77657 (409) 755-3395

  • 7505 Eastex Fwy

    Beaumont, TX 77708 (409) 886-0726

  • 7505 Eastex Fwy Ste B

    Beaumont, TX 77708

  • PO Box 12899

    Beaumont, TX 77726


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on DuGood Federal Credit Union
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)