BBB Business Review

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This Business is not BBB accredited

Pocket Watch LLC

Additional Locations

Phone: (409) 440-4866 3195 Dowlen Rd Ste 101 Pmb #143, Beaumont, TX 77706 http://www.pocketwatchllc.com ! There is an alert on Pocket Watch LLC !


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Pocket Watch LLC include:

  • 5 complaint(s) filed against business
  • Failure to respond to 2 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved

Factors that raised the rating for Pocket Watch LLC include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 5

Additional Complaint Information

On April 15, 2015, BBB recognized a pattern of complaint from consumers regarding delivery, product and billing issues.  Specifically, consumers allege that the product (Active Print) does not work well, they were charged for software that was cancelled, their subscription was renewed without their permission, items ordered have not been delivered and their ongoing attempts to reach Pocket Watch LLC for technical support and refund requests have been ignored.  BBB has requested that Pocket Watch LLC contact BBB by April 27, 2015 to discuss and address these issues so that BBB can assist Pocket Watch LLC in eliminating the underlying cause of the pattern of complaints identified by BBB.

 

 

 

 

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Pocket Watch LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 25, 2012 Business started: 06/12/2003 Business started locally: 06/12/2003 Business incorporated: 01/01/2007 in TX
Type of Entity

Limited Liability Company (LLC)

Business Management
Charles Teel, Owner/President
Contact Information
Principal: Charles Teel, Owner/President
Business Category

Consultants - Telecommunication Consultants - Telecommunication Marketing Consultants Marketing Software

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.