BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Universal Coin & Bullion, Ltd. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Universal Coin & Bullion, Ltd. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Universal Coin & Bullion, Ltd. requests any customer with concerns to contact their Customer Service Department at: (877) 899-8380.
This contact number is also prominently displayed on their website at: https://www.universalcoin.com/
By contacting the Customer Service Department directly, your concerns will be addressed promptly.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Consumer Credit Commissioner
Phone Number: (512) 936-7600
Type of Entity
Private Limited Company by Shares (LTD)
Business ManagementMike Fuljenz, President Vickie Hernandez, Asst. Jill Mitchell, Marketing Coordinator Tom Novak, Sales Manager Paul Stein, VP of Marketing Melissa Tappe, Complaints (See Vickie) Diane Verde Robert Verde, General Manager Tanner Watts
Coin Dealers, Supplies
Alternate Business NamesMike Fuljenz Universal Coin Universal Precious Metals
Products & Services
This company offers the retail sale of collectable coins. They also provide books, newsletters and other educational materials on the collection of coins.
7410 Phelan Blvd
Beaumont, TX 77706 (409) 866-4112 (800) 459-2646 (409) 223-8689 (855) 716-0469 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (877) 899-8380(Phone)
- (800) 459-2646(Phone)
- (409) 223-8689(Phone)
- (855) 716-0469(Phone)
- (409) 866-2662(Phone)
- (409) 866-0836(Phone)
- (800) 248-2223(Phone)
- (409) 835-1192(Phone)
- (800) 459-2646(Phone)
- (832) 203-6549 (Fax)
Additional Email Addresses
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: In early Nov. 2015 I rec'd a call from ***** ************ of Universal Coin & Bullion, **** ****** ****., Beaumont, Tx 77770 wanting to sell me gold coins. I told him I wan't interested but he kept on and on with his sales pitch and I finally bought half as many as he tried to sell me. Universal Coin & Bullion offers a 30-day money back guarantee, so I mailed the coins back to Universlal Coin on Dec 10, 2015 and the package was received by Universal Coin & Bullion on Dec 14, 2015 and signed for by *. *******. I did not request contact with Universal Coin but was contacted with a cold call by Mr ************. I waited for two full weeks and hadn't rec'd notification of my refund. I called Universa;l Coin & Bullion on Monday, Dec. 28, 2015 and was told that Mr ************ was in a meeting and would call me back.. I did not get a call. On Monday, Jan 4, 2016 I again called Universal Coin & Bullion and asked for Mr. ************ and after a 15 minute wait on hold was told that Mr. ************ would call me back in 15 minutes. That was about 4 hours ago and still did not receive a call.
Desired Settlement: I would like a refund for the coins credited to my credit card account, ie, $4425.00 in accordance with the 30-day money back guarantee that Universal Coin & Bullion offers.
Dear Ms. ****,
We are in receipt of the January 4, 2016 complaint filed by *** L. ******* regarding a refund for coins he returned to our company. For clarification, Mr. ******* was not contacted by Universal Coin & Bullion with a cold call. Mr. ******* called our company in response to an advertisement in American Rifleman magazine and placed an order on November 4, 2015. In a follow up phone call on November 6, 2015, Mr. ******* placed the $4,425.00 order referenced in his complaint. In a phone call on December 10, 2015, Mr. ******* stated that he would be returning the coins for a refund. As referenced in Mr. *******’s complaint, on December 14, 2015 our office received the coins referenced being returned by Mr. *******. It is our company policy to process refunds within 10 to 15 business days of receipt of the coins. Pursuant to this policy, the window of time for processing the refund was between December 29th and January 6th. This company policy is disclosed to all customers, including Mr. *******, in the customer disclosure that accompanies all orders. (Please see attached Invoice to Mr. ******* which includes our Return Policy.)
On January 5, 2016, Mr. *******’s credit card was credited for the amount of $4,425.00. Unfortunately, our representative failed to timely return Mr. *******’s phone calls to clarify the refund processing policy. We apologize for this oversight by our representative and any inconvenience caused to Mr. *******.
Please let us know if you need any further information regarding this issue. Thank you for your assistance in this matter.
President, Universal Coin & Bullion, Ltd.