BBB Business Review

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BBB Accredited Business since

1st American Reserve

Phone: (409) 861-4881 Fax: (409) 860-0455 View Additional Phone Numbers 7310 Phelan Blvd, Beaumont, TX 77706 View Additional Email Addresses http://www.1stamericanreserve.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that 1st American Reserve meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for 1st American Reserve include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on 1st American Reserve
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 03, 1998 Business started: 02/01/1998 Business started locally: 02/01/1998
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Consumer Credit Commissioner

www.occc.state.tx.us/pages/brochures/index.html
Phone Number: (512) 936-7600

Type of Entity

Partnership

Business Management
Robert Verde, General Manager Billy Burrow III, Assistant Director Mike Fuljenz, Consultant Vickie Hernandez, Assistant Jeff Medley, Assistant Director Robert Patton, Manager Paul Stein, Vice President of Marketing Pam Truax, Administrator
Contact Information
Customer Contact: Pam Truax, Administrator
Principal: Robert Verde, General Manager
Business Category

Coin Dealers, Supplies Jewelry, Watch, Precious Stone, and Precious Metal Merchant Wholesalers (NAICS: 423940)

Alternate Business Names
1st American Coin First American Coin
Products & Services

This company offers the retail sale of collectable coins. They also provide books, newsletters and other educational materials on the collection of coins.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.