BBB Business Review
BBB Accredited Business since 11/01/2002
First Fidelity Reserve, Ltd.
Phone: (409) 898-4600Fax: (409) 898-4902View Additional Phone Numbers130 Shakespeare Dr, Beaumont, TX 77706-5723www.firstfidelityreserve.com
Request a Quote
BBB Accreditation
A BBB Accredited Business since 11/01/2002
BBB has determined that First Fidelity Reserve, Ltd. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised First Fidelity Reserve, Ltd.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 7 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 4 |
| Billing / Collection Issues | 1 |
| Delivery Issues | 2 |
| Problems with Product / Service | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 7 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topType of Entity
Partnership
Contact Information
Primary Contact: Pam Truax (Administrator)Complaint Contact: Matthew Willey (Manager) Tanya Romero (Administration) Jonathan Hart (Sales Representative)Number of Employees
25
Business Category
Coin Dealers, Supplies, Etc.
Products & Services
This company offers retail sales of collectable coins. They also provide books, newsletters and other educational material on the collection of coins.
Alternate Business Names
Reserve First Partners, 1st Fidelity ReserveBBB Program Participation
This company participates in the BBBOnLine Program and has agreed to use special procedures including arbitration, if necessary, to resolve disputes.LocationsX
1 Locations
-
130 Shakespeare Dr
Beaumont, TX 77706-5723(409) 898-4600Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southeast Texas. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*First Fidelity Reserve, Ltd. is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Coin Dealers, Supplies, Etc.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.