BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that Bob's Handyman meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Bob's Handyman include:
- Length of time business has been operating
Factors that raised the rating for Bob's Handyman include:
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Type of Entity
Business ManagementBob Klinger, Owner
Carpet Layers Carpet Layers Construction Estimates Contractors - General Carpet Installation Hardwood Floor Contractors Granite Vinyl Flooring Floors - Hardwood Plaster Products - Ornamental Tile & Marble Contractor - Sheetrock Marble & Granite Installation, Stonework Fabrication Contractors - Flooring
Products & Services
This company offers construction, remodeling, flooring, handyman services
Industry TipsBBB Tips on Foundation Repair
2901 Helena Ave Apt 511
Nederland, TX 77627 (409) 543-1638 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (409) 727-1878(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Repair was not completed properly. First, when we hired this business, it took a long time for repairs to be completed. ***
Desired Settlement: First, when we contacted this business to originally complete repairs, it took an extremely long time for the type of work. Second, we have now had to call this company back because a leak that should have been repaired was not. The owner came to my house to look at it and said he would be back Monday. The week came and went and he still has not come back. He will never let me know what time he will be there and half the time he doesn't even show up. We picked this man because we liked him personally. He was not our lowest bid. His work has been a complete disappointment. My biggest concerns now are that we will continue to sustain damage because the roof is still leaking where he supposedly fixed it. We would like this company to honor their agreement to repair our home as they stated.
Business Response: Yes I went over there numerous time and repaired everything I know to do and I told Mrs ******* we would come back if it leaks when it rains
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
Problems with Product/Service
Read Complaint Details
Complaint: When I signed contract, you told me some important things that made me believe I was hiring the right contractor. 1. You stayed on job until completed (NO) 2. You were on the job 90% of the time (NO) 3. You worked 8-5 Monday - Saturday (NO & NO) This is where the problem began and the dishonesty started. When you started on Wednesday, February 26th, I was told start date of February 24. Built foundation - walls of roof - I asked why don't go through the window, you said because of window seal ridge. That took off 5" and why shower is closed to tub - this is problem #1. When asked how tub/shower/bath was going to drain, you had no clue and hired master plumber. This put the job off for a week, you missed several days and I had no toilet. Problem #2: I was told the toilet would be down 2-3 days - My Mother had to leave for 5 weeks. He shows no compassion and this caused my family problems and money. Who is going to pay her expense? This brings up my daughter that you had lunch with at 2:00 on a Friday and she told you Mom wanted to come home and was told you said that is all I've been hearing. She got her lunch to go and left. Problem #3: You were in Lumberton when electrical got shut down because plumber inspector caught your guys doing electrical. This is where Problem #4 got worse: Was told to take window out by city and was told to vent heater by city (up charges me) then the roof you up charge me $700 for wallpaper and window and $300 for heater vented through roof (that is not vented) and 3" plumbing wall. I did not sign a contract for that $1,000 and I refuse to pay. Then electrical permit officer had me change all outside - you charged me $1,300 for this. This was your fault in the first place by being in Lumberton and made money on this who I feel needs to come off contract. How much are you going to pay? When electrician hung light fixture, you were not here and the fixture in not centered - it's 3" off. This is your fault, Problem #4. Problem #5: Plumber measured sink and not cabinet. I had to cut $2,000 cabinet because you were not here. Why am I paying you when this job was not a priority and it shows? Problem #6: (My daughter) What contractor is going to hit on someone's daughter? This is very unprofessional. You leave here on Friday and said going to daughter's house. You told me the biggest problem you had was me. I am the customer hiring you to do a job. You would not communicate with me on a daily basis. You showed up whenever you wanted, sometimes not at all and forced me to call. Sometimes you would not answer or answer texts. Sometimes you said in a meeting until 1:00 then said going to lunch. You had me at your mercy. I'm very disappointed on how I was lied to and even tried to bully me. Then I told you about my Mother, she is 88. You used profanity and I wanted to explode. Not only did we get shut down by the city, but you did not want to take blame. I hired a contractor to do a job. We only have two people to blame - me or you. I take blame for believing you were going to do a job in a timely manner with respect. I was wrong.
Desired Settlement: We can settle up today and walk away with a handshake or we can be bitter. $4,800 - 1,000 + $3,800 How much of $3,800 are you going to cut? How much for vanity light not centered? How much for $2,000 cabinet cut 1 drawer? How much for 5" on wall? How much for Mom's expense? 1. Apologize about my daughter that you said you did not want me, you wanted my daughter. 2. Apologize to my Mother for leaving her home for 5 1/2 weeks when told toilet will be down 2-3 days and who is gong to pay her expense? 3. Vanity light 3" off center because you did not stay on job and did not supervise electrician. 4. My vanity cabinet had to be cut because you did not supervise plumber. 5. Wall 5" off where I asked to be put and shower is to close to tub. 6. Light outside not put on top left corner - in center. 7. Time in hall not replaced. 8. Left trash in yard over two weeks at a time. 9. Had to join YMCA to shower for 6 weeks. Started job February 26 - was able to use April 10th. 10. Not paying the up charge of $1,000. City once told you to do it. 11. Heater in bathroom is not vented through roof as city inspector told you. They are laying in attic. 12. Painted trim white. I asked you to match vanity. NOTE FROM BBB: check stubs, proposal and picture of vanity is attached.
Business owner, *** ******* contacted the BBB stating that he does not agree with what is stated in the complaint as he did extra work that he did not charge for and he was diligent in getting the proper inspections for the job.
Consumer Response: Consumer came into BBB office with additional issues. BBB explained that this case has been forwarded to the mediation center to be scheduled for mediation. BBB also explained the mediation process as well as BBB Arbitration. Consumer stated he would attend mediation in hopes of resolving his issues with the business. BBB confirmed with Mediation Center that both notices have been mailed. Once the parties receive their notice, they will need to call Mediation Case Manager, ***** ****** at: ###-###-#### to confirm their participation.
BBB's Final Determination: Complaint was settled through BBB mediation