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Southeast Texas

BBB Accredited Business since

Bob's Handyman

Phone: (409) 543-1638 Fax: (409) 727-1878 View Additional Phone Numbers 2901 Helena Ave Apt 511, Nederland, TX 77627 http://www.bobshandymantx.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Bob's Handyman meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Bob's Handyman include:

  • Length of time business has been operating

Factors that raised the rating for Bob's Handyman include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Additional Information

top
BBB file opened: September 23, 2013 Business started: 11/30/2010 Business started locally: 11/30/2010
Type of Entity

Sole Proprietorship

Business Management
Bob Klinger, Owner
Contact Information
Principal: Bob Klinger, Owner
Business Category

Carpet Layers Carpet Layers Construction Estimates Contractors - General Carpet Installation Hardwood Floor Contractors Granite Vinyl Flooring Floors - Hardwood Plaster Products - Ornamental Tile & Marble Contractor - Sheetrock Marble & Granite Installation, Stonework Fabrication Contractors - Flooring

Products & Services

This company offers construction, remodeling, flooring, handyman services

Industry Tips
BBB Tips on Foundation Repair

Additional Locations

  • 2901 Helena Ave Apt 511

    Nederland, TX 77627 (409) 543-1638

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Phone Numbers

  • (409) 727-1878(Phone)
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Complaint Detail(s)

8/5/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Repair was not completed properly. First, when we hired this business, it took a long time for repairs to be completed. ***

Desired Settlement: First, when we contacted this business to originally complete repairs, it took an extremely long time for the type of work. Second, we have now had to call this company back because a leak that should have been repaired was not. The owner came to my house to look at it and said he would be back Monday. The week came and went and he still has not come back. He will never let me know what time he will be there and half the time he doesn't even show up. We picked this man because we liked him personally. He was not our lowest bid. His work has been a complete disappointment. My biggest concerns now are that we will continue to sustain damage because the roof is still leaking where he supposedly fixed it. We would like this company to honor their agreement to repair our home as they stated.

Consumer Response:  
Complaint: 10128981

I am rejecting this response because:
I don't agree with most things stated in his response. We had no way of telling the leak was not repaired appropriately until after it rained. When he was notified of the needed repair, he promised to be there. We were left waiting on services promised for a specific day. He refused to give us a time for the day he said he would be there, then didn't show. This happened a MULTITUDE of times while working on our home. I discussed it with him on several occasions, but he would only apologize and the same thing would happen again. He is actively trying to repair the leak, but it wasn't aggressive until after BBB involvement. I just want to make sure the repair is going to be completed appropriately so we can terminate this relationship. 

Sincerely,

***** *******

Business Response: Yes I went over there numerous time and repaired everything I know to do and I told Mrs ******* we would come back if it leaks when it rains 

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

6/6/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: When I signed contract, you told me some important things that made me believe I was hiring the right contractor. 1. You stayed on job until completed (NO) 2. You were on the job 90% of the time (NO) 3. You worked 8-5 Monday - Saturday (NO & NO) This is where the problem began and the dishonesty started. When you started on Wednesday, February 26th, I was told start date of February 24. Built foundation - walls of roof - I asked why don't go through the window, you said because of window seal ridge. That took off 5" and why shower is closed to tub - this is problem #1. When asked how tub/shower/bath was going to drain, you had no clue and hired master plumber. This put the job off for a week, you missed several days and I had no toilet. Problem #2: I was told the toilet would be down 2-3 days - My Mother had to leave for 5 weeks. He shows no compassion and this caused my family problems and money. Who is going to pay her expense? This brings up my daughter that you had lunch with at 2:00 on a Friday and she told you Mom wanted to come home and was told you said that is all I've been hearing. She got her lunch to go and left. Problem #3: You were in Lumberton when electrical got shut down because plumber inspector caught your guys doing electrical. This is where Problem #4 got worse: Was told to take window out by city and was told to vent heater by city (up charges me) then the roof you up charge me $700 for wallpaper and window and $300 for heater vented through roof (that is not vented) and 3" plumbing wall. I did not sign a contract for that $1,000 and I refuse to pay. Then electrical permit officer had me change all outside - you charged me $1,300 for this. This was your fault in the first place by being in Lumberton and made money on this who I feel needs to come off contract. How much are you going to pay? When electrician hung light fixture, you were not here and the fixture in not centered - it's 3" off. This is your fault, Problem #4. Problem #5: Plumber measured sink and not cabinet. I had to cut $2,000 cabinet because you were not here. Why am I paying you when this job was not a priority and it shows? Problem #6: (My daughter) What contractor is going to hit on someone's daughter? This is very unprofessional. You leave here on Friday and said going to daughter's house. You told me the biggest problem you had was me. I am the customer hiring you to do a job. You would not communicate with me on a daily basis. You showed up whenever you wanted, sometimes not at all and forced me to call. Sometimes you would not answer or answer texts. Sometimes you said in a meeting until 1:00 then said going to lunch. You had me at your mercy. I'm very disappointed on how I was lied to and even tried to bully me. Then I told you about my Mother, she is 88. You used profanity and I wanted to explode. Not only did we get shut down by the city, but you did not want to take blame. I hired a contractor to do a job. We only have two people to blame - me or you. I take blame for believing you were going to do a job in a timely manner with respect. I was wrong.

Desired Settlement: We can settle up today and walk away with a handshake or we can be bitter. $4,800 - 1,000 + $3,800 How much of $3,800 are you going to cut? How much for vanity light not centered? How much for $2,000 cabinet cut 1 drawer? How much for 5" on wall? How much for Mom's expense? 1. Apologize about my daughter that you said you did not want me, you wanted my daughter. 2. Apologize to my Mother for leaving her home for 5 1/2 weeks when told toilet will be down 2-3 days and who is gong to pay her expense? 3. Vanity light 3" off center because you did not stay on job and did not supervise electrician. 4. My vanity cabinet had to be cut because you did not supervise plumber. 5. Wall 5" off where I asked to be put and shower is to close to tub. 6. Light outside not put on top left corner - in center. 7. Time in hall not replaced. 8. Left trash in yard over two weeks at a time. 9. Had to join YMCA to shower for 6 weeks. Started job February 26 - was able to use April 10th. 10. Not paying the up charge of $1,000. City once told you to do it. 11. Heater in bathroom is not vented through roof as city inspector told you. They are laying in attic. 12. Painted trim white. I asked you to match vanity. NOTE FROM BBB: check stubs, proposal and picture of vanity is attached.

Business Response: Business owner, *** ******* contacted the BBB stating that he does not agree with what is stated in the complaint as he did extra work that he did not charge for and he was diligent in getting the proper inspections for the job.

Mr. ******* requested mediation to resolve the issues. The BBB forwarded the case information to the Jefferson County Dispute Resolution Center to be scheduled for mediation.

Consumer Response: Consumer came into BBB office with additional issues. BBB explained that this case has been forwarded to the mediation center to be scheduled for mediation. BBB also explained the mediation process as well as BBB Arbitration. Consumer stated he would attend mediation in hopes of resolving his issues with the business. BBB confirmed with Mediation Center that both notices have been mailed. Once the parties receive their notice, they will need to call Mediation Case Manager, ***** ****** at: ###-###-#### to confirm their participation.

BBB's Final Determination: Complaint was settled through BBB mediation